Nicole King
Chatsworth,GA
Summary
Hardworking, multi-tasking individual with outstanding telephone, scheduling and documentation skills. Organized and efficient. Adapt well at quickly learning new procedures and methods. Detailed-oriented office skills.
Overview
21
21
years of professional experience
Work History
Customer Service Representative Manager
ILG
06.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision mar
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
Warehouse Manager
Bibbidi Boxes
08.2020 - 05.2021
- Inspect and picked all order items from the warehouse.
- Prepared and packaged warehouse materials for shipments in a timely manner.
- Cleaned and tidied warehouse premises in efficient manner.
- Counted and maintained warehouse inventory of all materials and supplies.
- Prepared daily work schedules and assigned task to employees.
Office Manager
Tim's Auto Upholstery
10.2015 - 08.2016
- Controlled accounts payable and account receivable.
- Negotiated insurance settlements; processed insurance paperwork; prepared estimates.
- In charge of scheduling and supervising upholstery technicians.
- Write estimates for customer's vehicles and repair time.
- Answered high volume phone calls, booked appointments, and greeted clients while fielding calls from outside sources such as vendors, and customers.
Office Clerk
1st Choice Towing & Recovery
11.2006 - 07.2008
- Processed accounts payable for 26 employees.
- Entered financial data into the company accounting database to be verified in reconciled.
- Generated invoices upon receipt of billing information and traced collection progress.
- Communicated with customers.
3rd Key
Tuesday Morning's
05.2004 - 07.2006
- Answered customer telephone calls promptly and in a appropriate manner.
- Determined customer needs by asking relevant questions and listening to the responses.
- Maintained established merchandising standards, including the window sales and promotional displays.
- Cultivated a customer forced shopping environment by greeting and responding to all customers in a friendly manner.
- Strategically schedule team members to maintain optimal staffing levels always.
Skills
- Active listening skills
- Personable
- Motivated team player
- Works well under pressure
- Computer Skills
- Customer Service
- Team management
- Staff monitoring
Timeline
Customer Service Representative Manager
ILG
06.2021 - Current
Warehouse Manager
Bibbidi Boxes
08.2020 - 05.2021
Office Manager
Tim's Auto Upholstery
10.2015 - 08.2016
Office Clerk
1st Choice Towing & Recovery
11.2006 - 07.2008
3rd Key
Tuesday Morning's
05.2004 - 07.2006
Similar Profiles
Anthony AlvarezAnthony Alvarez
Assistant Warehouse Manager at ILGAssistant Warehouse Manager at ILG
Drew GarvinDrew Garvin
Area Manager at ILGArea Manager at ILG
Anand S PatkarAnand S Patkar
Travel Retail Executive at International Luxury Group (ILG of Switzerland Ltd)Travel Retail Executive at International Luxury Group (ILG of Switzerland Ltd)