NICOLE LOVE
Atlanta
Summary
Dedicated and focused professional with over 20+ years’ background in diverse field. Highly qualified in service based hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. A chef with extensive knowledge of cookware and culinary equipment. Built strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity. Experienced and accomplished manager with vast knowledge of all sales processes, demonstrating solid analytical and team management skills. Poised to transition solid background in hospitality & entertainment to succeed in marketing and advertising media sales. Employs professionalism and superior communication skills to meet client and company needs while maintaining a professional demeanor and ensuring successful interactions with all levels of internal staff and the general public.
Overview
26
26
years of professional experience
Work History
Barista
Starbucks Corporation
Atlanta
01.2017 - 06.2021
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Retail Associate Manager
William Sonoma
Atlanta
06.2016 - 06.2017
Senior Sales Manager (Director of Sales interim)
Frontera Hotel Group
Atlanta
05.2014 - 10.2014
- Maintained relationships with clients by providing support, information and guidance, recommending profit and service improvements to meet set business goals.
- Promoted the hotel brand through response to RFP's third party booking sites (Hotel Planner, Lanyarn, Hotelligence, Event) to name a few.
- Handled account details so that all pertinent aspects of solicitation and closing are completed and documented.
- Recorded prospect contact information in Opera -Property's CRM tool. Achieved over $30,000 in new business during the 3rd quarter.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Set up new accounts, established customer credit, and set up payment methods.
- Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
- Transitioned an average of 84% of assigned leads into paying customers per six month period.
Self Employed
Life Health/Property & Casualty Agent
Atlanta
01.2010 - 10.2014
- Monitored insurance claims to ensure they are settled equitably for both the client and the insurer, performed administrative tasks, such as maintaining records and handling policy renewals.
- Contracted by AIG, Humana.
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
- Managed budget forecasting, goal setting and performance reporting.
- Closed an average of three qualified (Term Life policies) new sales per week.
- Identified and solicited sales prospects in agency databases.
- Interview prospective clients to get data about their financial resources and discuss existing coverage.
- Calculated premiums and established payment methods for sales, evaluated leads obtained through direct referrals, lead databases and cold calling.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Met with Ten + (average) existing and prospective clients each week to select appropriate insurance policies.
Catering Sales Coordinator
Atlanta Airport Hotel Partners, llc
Atlanta
04.2010 - 09.2012
- Built and leveraged clientele relationships to increase quality service and catering awareness to ensure maximum profitability for the hotel and drive sales.
- Coordinated with Sales manager, Food & Beverage Director and Chef for monthly calendar discussions for Banquet & Group Business.
- Planned server schedules, weekly maintained Property Lobby Bar.
- Participated and contributed to the department’s quarterly and annual objectives, increased monthly sales by 40 % by implementing strategies to develop and expand existing customer base.
- Worked with Chef & General manager to plan and execute Happy Hour Specials, Review Alcohol distribution list, Menu Items, Market events and also trained Bartenders and Servers.
- Performed assigned duties with attention to detail, speed, accuracy, and follow through, courtesy, cooperativeness and work independently.
Senior Account Executive
CBS Radio, A Viacom Company - WVEE V 103
Atlanta
01.2007 - 11.2010
- Generated new accounts by implementing effective networking and content marketing strategies.
- Improved customer acquisition rates by 31% through targeted discussions on market segmentation and pricing strategies by managing budgets, estimates and accruals to ensure proper broadcast calendar alignment within the client's fiscal year.
- Contacted prospective customers to sell radio packages for broadcasting stations inclusive of commercial spot inventory, digital and streaming packages and non-traditional revenue to grow their business.
- Launched and maintained an original quarterly promotion for Diago NA.
- Reviewed invoices and conducted financial audits.
- Works collaboratively with internal partners to drive revenue.
- Develop and maintain relationships with clients by providing top quality service and exceeded targeted sales goals by 200%.
- Managed budget forecasting, goal setting and performance reporting for all accounts.
- Identified strategic partnerships and gathered market information to gain a competitive advantage.
Banquet Bartender
Marriott International - The NY LaGuardia Marriott
Queens
01.2005 - 02.2010
- Provided superior customer service in a fast paced environment with full knowledge of the beverage menus being offered at the banquet while following all safety and sanitation policies.
- Secured monthly guest BEO contract for Diagio, International's 100 GTD sales meetings.
- Assisted Banquet manager with scheduling.
- In-depth knowledge of adhering to business standards for serving beverages.
- Assisted Housemen with coordination of room set up.
- Communicated BEO requirements to staff for pulling equipment.
- Participate in event set up, breakdown procedures utilizing teamwork skills.
- Scheduled for weekend events of Functions and banquets 400+ guests, Ensured that all expected items for the event are present and in full supply.
- Transferred with the company to Atlanta, GA as Part Time Banquet - recommended for hire at Atlanta Marriott Marquis.
- Worked Banquet Functions of 1500+ guests, as Senior On call Banquet Bartender.
- Tips Certification achieved with Marriott Int’l.
Sr Account Executive
CBS Radio, A Viacom Company WFAN Sports Radio 66
New York
01.1998 - 01.2007
- Collaborated with key marketing executives and senior management and fostered high level professional relationships allowing me to receive the Marconi Award.
- Responsible for increasing expenditures for but not limited to, Heineken USA, Nissan/Infiniti NA, Apple Computer, Bear Sterns, Staten Island University Hospital, JR Music World, Weitz & Luxomberg.
- Created, launched and maintain seven figure accounts for NY Fortune 500 companies whom partnered with the flagship sports teams of NY such as The NY Yankees, NY Mets, NY Knicks, NY Jets & NY Giants.
- Maintained a strong sense of corporate spending within the sports industry.
- Maintained relationships with company president and CEO's, media buyers and planners as well as marketing and brand managers.
- Sold and maintained station's commercial inventory as well as marketing programs, increased sales volume by adding and selling of program feature: Injury Report sold to Staten Island University Hospital and others accounts in the greater NYC metro territory.
- Contacted 75 of new and existing customers per quarter to discuss new products and services.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
Account Executive
Emmis Broadcasting, WQHT Hot 97
01.1995 - 01.1998
- Construct and deliver creative proposals using qualitative and quantitative data in order to make justifiable recommendations to prospective clients.
- Sold commercial inventory directly to community advertisers.
- Ensured that all relevant paperwork, i.e. radio copy, financial payments and reports were submitted with the negotiated and requested timelines.
- Grew Club business by 62%. Summer Jam sellouts.
- Built relationships with area businesses.
- Grew direct business by 41% average yearly.
- Establish and preserve multiple strong client relationships.
Education
Bachelor of Science - Broadcast Journalism
St John's University
Queens, NYCulinary Institute of America
Chelsea, NYSkills
- Excellent work ethic
- Exceptional time management
- Detail-oriented skills
- High success rate in meeting and exceeding sales goals
- Successful track record of selling
- Positive and friendly
- Courteous and helpful
- Business development
- Performance Improvement
- Enthusiastic yet professional demeanor
- Sales and contact reports
- Special events planning
- Passionate about media
- Excellent communication
- Customer service
- Relationship management
- Multi-tasking
- Organizational behavior
- Support
Affiliations
- ToastMasters (ATL Legacy Chapter), Member
- NAFE (National Association for Female Executives), Member, 2010
- Account Sales Manager 2017 WFAN
- Marconi Awards Recipient CBS 2012
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
Timeline
Barista
Starbucks Corporation
01.2017 - 06.2021
Retail Associate Manager
William Sonoma
06.2016 - 06.2017
Senior Sales Manager (Director of Sales interim)
Frontera Hotel Group
05.2014 - 10.2014
Catering Sales Coordinator
Atlanta Airport Hotel Partners, llc
04.2010 - 09.2012
Self Employed
Life Health/Property & Casualty Agent
01.2010 - 10.2014
Senior Account Executive
CBS Radio, A Viacom Company - WVEE V 103
01.2007 - 11.2010
Banquet Bartender
Marriott International - The NY LaGuardia Marriott
01.2005 - 02.2010
Sr Account Executive
CBS Radio, A Viacom Company WFAN Sports Radio 66
01.1998 - 01.2007
Account Executive
Emmis Broadcasting, WQHT Hot 97
01.1995 - 01.1998
Bachelor of Science - Broadcast Journalism
St John's University
Culinary Institute of America