Open To Work
Nicole Patterson
ACM Healthcare
Atlanta,GA
1
Certification
21
years of professional experience
Dynamic and results-driven Nurse Care Manager with a compact license, recognized for achieving optimal patient outcomes through effective leadership and resource management of clinically complex cases. Strong interpersonal and team-building skills facilitate seamless collaboration with physicians, nurses, and healthcare teams to achieve shared goals. Proficient in utilizing electronic medical record systems and information technology to enhance care coordination and patient advocacy. Committed to delivering high-quality patient care while adapting to the evolving demands of dynamic healthcare environments.
Work History
10 Months
09.2025 - Current
10 Months
Travel Registered Nurse
ACM Healthcare | Atlanta, GA
09.2025 - Current
- Delivered comprehensive patient care in diverse clinical settings across multiple states.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Monitored patient progress, documenting changes and communicating effectively with healthcare providers.
- Educated patients and families on treatment protocols, fostering understanding and adherence to care plans.
1 Year 10 Months
11.2023 - 09.2025
1 Year 10 Months
RN Case Manager
Baylor University Medical Center | Dallas, TX
11.2023 - 09.2025
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
10 Months
01.2023 - 11.2023
10 Months
Senior RN Consultant
Guidehouse | Irving, Tx
01.2023 - 11.2023
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
5 Months
08.2022 - 01.2023
5 Months
RN Case Manager
Baylor University Medical Center | Dallas, TX
08.2022 - 01.2023
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
11 Months
08.2021 - 07.2022
11 Months
Travel RN Case Manager
Genie Healthcare | Atlanta, Ga
08.2021 - 07.2022
- Manages a caseload of at least 25 patients.
- Prioritizes discharge planning needs.
- Works directly with physicians/team to advance the patient to the next level of care.
- Consults with patients/family members to ensure the patient has a safe discharge.
8 Months
11.2020 - 07.2021
8 Months
Telephonic RN Case Manager
Anthem Blue Cross Blue Shield | Atlanta, Ga
11.2020 - 07.2021
- Collaborated with other health care professionals regarding plan of care and variances on average of up to 15 patients/cases per day.
- Evaluated patients referred for case management to determine physical, mental, financial and psychosocial status by utilizing comprehensive, standardized criteria to identify existing and potential needs.
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
1 Year 4 Months
07.2019 - 11.2020
1 Year 4 Months
RN Care Manager
Piedmont Atlanta Hospital | Atlanta, Ga
07.2019 - 11.2020
- Determined specific needs and provided most appropriate level of services for patient well-being
- Drove inpatient staff and physician groups to determine goals for level of care to promote length-of-stay management and coordinate post-acute transitions
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes- 1 of 5 Certified Preceptors
1 Year 10 Months
09.2017 - 07.2019
1 Year 10 Months
RN Case Manager
Kaiser Permanente | Atlanta, Ga
09.2017 - 07.2019
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans as needed
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
1 Year 8 Months
01.2016 - 09.2017
1 Year 8 Months
Telephonic RN Case Management Trainer
Aerotek | Atlanta, Ga
01.2016 - 09.2017
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Screened medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria.
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
2 Months
11.2015 - 01.2016
2 Months
RN Case Manager
North Fulton Hospital | Roswell, Ga
11.2015 - 01.2016
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
10 Years 7 Months
02.2005 - 09.2015
10 Years 7 Months
RN Case Manager
United HealthCare Services Inc. | Greensboro, NC
02.2005 - 09.2015
- Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
- Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Education
Bachelor of Science - Nursing
NC Agricultural & Technical State University | Greensboro, NC, United States | 2003
Skills
Travel Nurse Case Manager
RN Case Manager Consulting
National Trainer (remote/in US and Philippines)
Strong Prioritization Skills
Autonomy- Able to work independently
Chronic disease management
Patient and family advocate
Strong clinical judgment
Certification
BLS eCard Code 265418686371
Timeline
Travel Registered Nurse
ACM Healthcare
09.2025 - CurrentRead more
RN Case Manager
Baylor University Medical Center
11.2023 - 09.2025Read more
Senior RN Consultant
Guidehouse
01.2023 - 11.2023Read more
RN Case Manager
Baylor University Medical Center
08.2022 - 01.2023Read more
Travel RN Case Manager
Genie Healthcare
08.2021 - 07.2022Read more
Telephonic RN Case Manager
Anthem Blue Cross Blue Shield
11.2020 - 07.2021Read more
RN Care Manager
Piedmont Atlanta Hospital
07.2019 - 11.2020Read more
RN Case Manager
Kaiser Permanente
09.2017 - 07.2019Read more
Telephonic RN Case Management Trainer
Aerotek
01.2016 - 09.2017Read more
RN Case Manager
North Fulton Hospital
11.2015 - 01.2016Read more
RN Case Manager
United HealthCare Services Inc.
02.2005 - 09.2015Read more
NC Agricultural & Technical State University - Bachelor of Science, Nursing
Read more