Nicole Popovich
Sugar Hill
Summary
Dynamic leader with a proven track record at Life Time Fitness Inc., excelling in team management and employee development. Successfully implemented training programs that enhanced onboarding efficiency and reduced turnover. Committed to fostering a collaborative environment, driving customer satisfaction, and optimizing operational performance through strategic initiatives and effective decision-making.
Overview
6
6
years of professional experience
Work History
Lead Supervisor
Life Time Fitness Inc.
08.2023 - Current
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored team members to enhance performance and promote a collaborative work environment.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Optimized workflow processes, reducing operational bottlenecks and enhancing service delivery speed.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Collaborated with management to create strategic initiatives aimed at increasing member engagement and retention.
- Resolved member concerns promptly, ensuring high levels of service excellence and loyalty.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
- Collaborated with cross-functional teams on various initiatives to optimize operational performance across departments.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
Dance Instructor
Artios Academy
08.2023 - Current
- Designed and implemented engaging dance curriculum for diverse age groups.
- Facilitated group classes, fostering a supportive and collaborative learning environment.
- Assessed student progress through regular evaluations, adapting techniques to individual needs.
- Mentored junior instructors, enhancing teaching effectiveness and class management skills.
- Organized and coordinated annual performances, ensuring seamless execution and participant satisfaction.
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
Camp Supervisor
Life Time Fitness Inc.
02.2020 - 08.2023
- Supervised daily camp operations, ensuring safety and compliance with regulations.
- Developed and implemented engaging program activities that fostered teamwork and skill development.
- Coordinated scheduling and logistics for events, optimizing resource allocation and participant engagement.
- Monitored camper progress, providing feedback to parents and facilitating personal growth.
- Managed conflict resolution among campers, promoting a positive camp environment.
- Evaluated program effectiveness, recommending improvements based on feedback and observations.
- Provided leadership in emergency situations in accordance with guidance and policy.
- Maintained accurate records of camper attendance, medical information, dietary restrictions, and other relevant details for easy reference when needed.
- Evaluated program effectiveness using feedback from campers, staff members, and parents to make improvements for future sessions.
Education
Bachelor of Arts - Dance
Columbia College, Chicago
Chicago, ILBachelor of Arts - Arts And Entertainment Management
Columbia College, Chicago
Chicago, ILSkills
- Team management
- Employee engagement
- Employee development
- Priority management
- Task delegation
- Training and mentoring
- Goal oriented
- Decision-making
- Customer service
Languages
Greek
Native or Bilingual
Timeline
Lead Supervisor
Life Time Fitness Inc.
08.2023 - Current
Dance Instructor
Artios Academy
08.2023 - Current
Camp Supervisor
Life Time Fitness Inc.
02.2020 - 08.2023
Bachelor of Arts - Dance
Columbia College, Chicago
Bachelor of Arts - Arts And Entertainment Management
Columbia College, Chicago