Nicole Ramey
Clayton
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Indigo Road Hospitality Group
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Animal Control Officer
Rabun Animal Hosital
02.2019 - 11.2023
- Attended to calls reporting of wild animal bites.
- Unloaded and impounded animals received from animal control and public.
- Investigated and gathered information regarding animal-related complaints.
- Captured domestic and wild animals.
- Identified and recorded animal breeds for records.
- Responded to numerous daily calls to enforce animal control regulations.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Supplied animals with food, water and personal care.
Veterinary Assistant
Rabun Animal Hospital
01.2016 - 09.2018
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
Education
Criminal Justice
University of North Georgia
Gainesville, GABusiness
Athens Technical College
Athens, GAHigh School Diploma -
Rabun County High School
Tiger, GA05.2015
Skills
- Verbal and Written Communication
- Sorting and Labeling
- Hospitality Service
- Time Management
- Customer Assistance
- Call Forwarding
- Front Desk Operations
- Front Desk Reservations
- Telephone Reservations
Habitat Board of Directors Member
I just recently joined the board this year and I am still learning the history and process of Habitat for Humanity. My primary role so far is to help make decisions and participate in fundraising events. I am honored to be part of such a great organization to help families in need in our community.
Timeline
Front Desk Receptionist
Indigo Road Hospitality Group
11.2023 - Current
Animal Control Officer
Rabun Animal Hosital
02.2019 - 11.2023
Veterinary Assistant
Rabun Animal Hospital
01.2016 - 09.2018
Criminal Justice
University of North Georgia
Business
Athens Technical College
High School Diploma -
Rabun County High School
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