Nicole Roberts
Grayson
Summary
Charge nursing professional with focus on patient care and team leadership. Mental health care with (emphasis of suicidal crisis prevention and drug and alcohol treatment). Strong skills in clinical decision-making, patient assessment, and care planning. Known for effective communication, adaptability, and teamwork. Dependable in high-pressure environments with commitment to achieving optimal patient outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Psychiatric Staff Nurse
Northeast Georgia Medical Center
01.2025 - Current
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Administered medication and treatments to patients to observe and record responses.
- Administered antidepressants, antipsychotics and mood stabilizers as directed by physicians and documented this information on patient charts
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Coordinated discharge planning with case managers and other healthcare professionals to ensure seamless transitions of care upon release from the facility.
Psychiatric Staff Nurse
Ridgeview Behavioral Health Services
06.2024 - 11.2024
- Administered medications via oral, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Charge Nurse
Lakeview Behavioral Hospital
08.2022 - 04.2024
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Coordinated daily nursing activities to ensure compliance with healthcare regulations, significantly reducing risk of non-compliance.
- Maintained high standards of patient care during high-volume shifts, managing patient assignments to optimize nurse workload.
- Streamlined shift handovers, ensuring seamless continuity of care and minimizing information gaps.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Staff Crisis Nurse
JPS Health ER, Krucial Staffing
01.2022 - 04.2022
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Med/Surg Crisis Nurse Ascension Hospital
Krucial Staffing
08.2021 - 11.2021
- Conducted thorough patient assessments upon admission to determine appropriate level of care required based on individual needs including Covid19 patients.
- Monitored Covid 19 patients on negative pressure, High Flow and Nonrebreather Oxygen assistance.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Managed patients recovering from medical or surgical procedures.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Charge Nurse
Peachford Behavioral Hospital
07.2018 - 05.2021
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Supervised and managed daily scheduling, tasking, and administration.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Oversaw administration of medication, ensuring adherence to strict safety protocols, thereby maintaining patient safety.
- Advocated for patient needs, resulting in improved patient outcomes and satisfaction.
Practice Lead RN
Jefferson University Physicians
06.2016 - 06.2018
- Care Coordination
- Transition of care program outreach
- Triage nurse
- MA educator/supervisor
- Epic Super User
- Annual Wellness Visits
RN, Population Health, and Case Management
Jefferson University Hospital
11.2015 - 06.2016
- Enlisting a team approach by working collaboratively with the family, primary care provider and other members of the healthcare team to ensure coordination of services at multiple provider sites.
- Ensure prior authorization, clinical status, hospital’s financial budget, insurance billing, and administrative information.
- Facilitate access to community services
- Listening to clients’ concerns and providing counseling or intervention as require.
- Recording clients’ progress including charting referrals, home visits and other notable interactions
- Evaluating clients’ progress periodically and adjusting as needed to improve outcomes
- Following up with discharged clients to ensure they were satisfied with services, and they are still in good physical and mental health
Geriatric Psych Nurse
Chestnut Hill Hospital
04.2015 - 10.2015
- Assess patients' mental and physical status based on the presenting symptoms and complaint
- Evaluate patients' behavior to formulate diagnosis or assess treatments
- Document patients' medical and psychological histories, physical assessment results, diagnosis, treatment plans, prescriptions, or outcomes.
- Monitor patients' medication usage and results, administer IV/IM medication
Case Manager/Utilization Manager
Haven Behavioral Hospital
03.2014 - 02.2015
- Supervises, triages, screens, and answers appropriately to prospective new admission for chronic mental health patients in need for 24-hour nursing care
- Obtain and document accurate information as it relates to new admission process and referrals
- Ensure prior authorization, clinical status, hospital’s financial budget, insurance billing, and administrative information.
Psychiatric Crisis Nurse
Friends Behavioral Hospital
05.2011 - 12.2013
- Provides suicide crisis intervention and comprehensive biophysical and medical screening/assessments through interviews with patients and their family member
- Administer and notes reactions to psychotropic drugs and other medications
- Assisted in maintaining a safe and secure environment including use of chemical and or physical restraints.
Emergency Registered Nurse-Charge/Preceptor
Mercy of Philadelphia
08.2008 - 05.2011
- Assess nature and extent of illness or injury to establish and prioritize medical procedure
- Administer drugs, orally or by injection, or perform intravenous procedures under a physician's direction
- Implemented effective nursing care to injured patients, Perform emergency diagnostic and treatment procedures, such as suction, airway management, or heart monitoring
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, bag valve mask resuscitators, in advanced life support environments
- Provide patient education about acute and chronic health diseases to discharged patients
- Medical-Surgical Registered Nurse
Med/Surg Staff Nurse
Northeastern Hospital
07.2007 - 08.2008
- Performed general nursing responsibilities including assessment, medication administration, admissions and discharge planning.
- Supervises, triages, screens, and answers appropriately to prospective new admission for chronic mental health patients in need for 24-hour nursing care
- Obtain and document accurate information as it relates to new admission process and referrals
- Ensure prior authorization, clinical status, hospital’s financial budget, insurance billing, and administrative information.
Education
Associate of Applied Science - Nursing
Northeastern Hospital School of Nursing
05.2007
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Community College of Philadelphia
05.2005
Skills
- Quality metrics enhancement
- Risk assessment techniques
- Evidence-supported methodologies
- Knowledge of NCQA standards
- HEDIS data analysis
- Audit participation and corrective action planning
- Comprehensive case coordination
- Compliance authorization
- Accurate documentation practices
- Strong customer service
- Patient care coordination
- Chronic disease education and support
- Oversight of medical assistants
- Patient wellness evaluation
Certification
PA License GA License
Timeline
Psychiatric Staff Nurse
Northeast Georgia Medical Center
01.2025 - Current
Psychiatric Staff Nurse
Ridgeview Behavioral Health Services
06.2024 - 11.2024
Charge Nurse
Lakeview Behavioral Hospital
08.2022 - 04.2024
Staff Crisis Nurse
JPS Health ER, Krucial Staffing
01.2022 - 04.2022
Med/Surg Crisis Nurse Ascension Hospital
Krucial Staffing
08.2021 - 11.2021
Charge Nurse
Peachford Behavioral Hospital
07.2018 - 05.2021
Practice Lead RN
Jefferson University Physicians
06.2016 - 06.2018
RN, Population Health, and Case Management
Jefferson University Hospital
11.2015 - 06.2016
Geriatric Psych Nurse
Chestnut Hill Hospital
04.2015 - 10.2015
Case Manager/Utilization Manager
Haven Behavioral Hospital
03.2014 - 02.2015
Psychiatric Crisis Nurse
Friends Behavioral Hospital
05.2011 - 12.2013
Emergency Registered Nurse-Charge/Preceptor
Mercy of Philadelphia
08.2008 - 05.2011
Med/Surg Staff Nurse
Northeastern Hospital
07.2007 - 08.2008
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Community College of Philadelphia
Associate of Applied Science - Nursing
Northeastern Hospital School of Nursing
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