Nicole Sierra

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy
• Successfully lifted heavy items

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced customer satisfaction by providing comprehensive product demonstrations.

Crafted drinks and took customer orders with precision. Maintained strict sanitation protocols during food preparation. Handled cash transactions, ensuring accuracy and transparency. Demonstrated strong customer service in challenging environments. Adapted quickly to high-pressure situations while serving clients. Collaborated effectively with colleagues to enhance overall performance.

Served as hostess, welcoming and seating guests efficiently. Assisted in bussing tables to maintain cleanliness and readiness. Prepared and cooked menu items according to recipes. Managed dishpit operations, ensuring proper sanitation of kitchenware. Provided excellent customer service as a server, taking orders and delivering food promptly.