Nicole Villegas
Duluth
Summary
Dynamic Scheduling Coordinator Manager at ACE Auto with proven expertise in customer service and team leadership. Skilled in budget monitoring and scheduling, I successfully enhanced client satisfaction and streamlined operations. Bilingual and adaptable, I thrive in fast-paced environments, consistently delivering exceptional results while fostering a positive team atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator Manager
ACE Auto
Duluth
01.2020 - Current
- Manage appointment scheduling and customer service operations.
- Maintain up-to-date records of staff availability, absences, holidays, and vacations.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Communicate with clients and vendors to ensure timely services.
- Train and supervise new front-desk staff.
- Maintain organized records of services and customer history.
- Assist in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Monitor budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Manage vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Owner / Lash Technician
Classy Lash
Duluth
01.2018 - 01.2021
- Operated a successful lash extension business and developed strong rapport with clients to gain repeat business and improve overall sales.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Attended regular professional development courses related to the field.
- Provided high-quality lash services, and adhered strictly to health and safety regulations when performing lash treatments.
- Utilized tweezers to isolate individual lashes prior to application of extensions.
- Cleaned and sanitized work area between each client appointment.
- Applied adhesive safely and precisely according to manufacturer instructions.
- Educated clients on proper aftercare techniques for lashes.
- Maintained inventory of all supplies needed for lash services.
- Managed booking, marketing, and client communication independently.
- Researched current trends in eye makeup, fashion looks.
- Scheduled appointments using online booking software systems.
- Kept records of client visits and updated customer profiles accordingly.
- Improved client experiences by creating relaxing, comfortable salon environment.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Responded to customer inquiries by phone, email, and in person.
Lead Barista
Starbucks
Suwanee
01.2016 - 01.2020
- Delivered exceptional customer service in a fast-paced environment.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Prepared hot and cold coffee drinks according to customer specifications.
- Developed a working knowledge of different types of coffees and teas available in the shop.
- Maintained inventory by restocking supplies such as cups, lids, straws, syrups, and other beverage ingredients.
- Managed the cash register and processed transactions with accuracy and integrity, and utilized the POS system to receive and process payments.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Sliced fruits, vegetables and meats for use in food service.
- Maintained cleanliness of work area, including counters and equipment.
- Greeted customers, took orders and answered questions about menu items.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Checked temperatures of coffee brewing equipment regularly.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Replenished condiments such as sugar packets, creamers, stir sticks, throughout shift.
- Protected customers by cleaning and sanitizing service or seating areas, complying with health protocols and food safety standards.
- Washed and cleaned the coffee maker, French press, and espresso machine to remove mineral and hard water deposits.
Education
High School -
Peachtree Ridge High School
05-2018
Program - Massage Therapy
International School of Skin, Nails & Massage
Skills
- Bilingual (Spanish)
- Scheduling and organization
- Customer service
- Massage therapy techniques
- Excellent time management
- Team leadership
- Pos system operation
- Self-motivation and adaptability
- Calm under pressure
- Friendly, positive attitude
- Multitasking
- Budget monitoring
- Sales strategies
- Supervision and leadership
Certification
- Postpartum Massage
- Sports Massage
- Chair Massage
- Aromatherapy
Timeline
Scheduling Coordinator Manager
ACE Auto
01.2020 - Current
Owner / Lash Technician
Classy Lash
01.2018 - 01.2021
Lead Barista
Starbucks
01.2016 - 01.2020
High School -
Peachtree Ridge High School
Program - Massage Therapy
International School of Skin, Nails & Massage