Nicole Williams
Decatur
Summary
Special Education Teacher with a focus on creating inclusive classrooms that drive social-emotional and academic development. Successfully implemented IEP goals and behavior strategies, resulting in improved student engagement and participation. Committed to mentoring staff and advancing evidence-based practices to enhance educational outcomes for students with complex needs.
Overview
1
1
Certification
31
31
years of professional experience
Work History
SPED TEACHER ASSISTANT
Globe Academy
Decatur
01.2025 - 01.2026
- Implemented and supported IEP goals through one-on-one sessions, including daily check-ins and instruction in language arts, math, social studies, and computer-based learning.
- Developed and executed behavior strategies to support student growth academically, socially, and emotionally.
- Applied scaffolding and de-escalation techniques to enhance student understanding and engagement during lessons.
CUSTOMER SERVICE REP
Team Focus and Weinsure Insurance Agencies
Jacksonville
01.2023 - 01.2025
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries efficiently using company software tools.
- Assisted clients in understanding insurance policies and coverage options.
- Created, updated, canceled, renewed, and researched cheaper rates for auto and home policies to enhance customer satisfaction.
PRIVATE HOME CARE PROVIDER/NANNY
United Community Corporation
Boynton Beach
01.2018 - 01.2022
UNEMPLOYMENT SPECIALIST I
Texas Workforce Commission
Austin
01.2012 - 01.2018
- Investigated unemployment claims to assess validity, contributing to accurate determination of benefits.
- Determined monetary amounts for unemployment claims based on investigation findings, facilitating timely support for claimants.
- Audited companies' legal documents for compliance with policies and procedures, ensuring adherence to regulations.
CUSTOMER SERVICE REP III
Texas Workforce Commission
Austin
01.2011 - 01.2012
- Resolved customer inquiries and issues via phone and email, ensuring satisfaction and retention.
- Processed claims and maintained accurate records, contributing to smooth operations in a high-volume environment.
- Trained and supported new team members, enhancing team knowledge and service quality.
CUSTOMER SERVICE REP II
Texas Workforce Commission
Austin
01.2009 - 01.2011
- Acted as Customer Service Rep II at Texas Workforce Commission.
- Resolved 75+ daily inquiries regarding unemployment benefits, utilizing state eligibility guidelines and internal databases to ensure accurate information delivery.
- Processed claimant documentation in TEAMS while scanning system files to ensure accuracy and compliance in case records.
EDUCATIONAL AIDE III
Clear Spring Elementary
San Antonio
01.2007 - 01.2008
- Provided targeted support to students with assignments to improve their understanding of the material.
- Coordinated classroom activities to foster a positive learning environment and encourage student participation.
- Assisted teachers in classroom management and lesson delivery to enhance student engagement.
SPED TEACHER ASSISTANT
Whaley School
Anchorage
01.2002 - 01.2007
- Provided intensive behavior support and implemented de-escalation techniques to foster a positive learning environment, monitored and recorded student progress, and developed a reward system to motivate students.
- Implemented classroom strategies to enhance student engagement and learning.
- Collaborated with parents and staff to support student progress.
- Coordinated logistics for 8th grade graduation ceremony, managing venue selection and scheduling to ensure a successful event for students and families.
TEACHER ASSISTANT/SPED TEACHER ASSISTANT
Creekside Elementary
Anchorage
01.1998 - 01.2001
- Analyzed data to implement individualized education plans, enhancing student support and learning outcomes.
- Taught social and emotional development, provided intensive support, facilitated small group instruction, supervised large group activities, and supported exceptional and general education inclusion.
- Provided one-on-one tutoring to students needing additional academic help.
- Assisted teachers in planning and implementing lesson activities for students.
- Supported classroom management by maintaining a positive learning environment.
SUBSTITUTE PERSONNEL
Wiliam Tyson Elementary
Anchorage
01.1995 - 01.1998
- Oversaw lunchtime activities, promoting safety and organization among children.
- Supervised children on playground, promoting safe play and engagement in activities.
- Maintained accurate attendance records and organized files for efficient access.
- Welcomed visitors and supported principal with correspondence and filing tasks.
Education
Associate of Applied Science - Paralegal certificate
Alaska Junior College
Anchorage, AK06-1993
Bachelor of Occupational Science degree -
Wayland Baptist University
San Antonio, TXPre-Law major; studied pre-law courses
Kansas State University
Manhattan, KSSkills
- Behavioral assessment
- Education planning
- Support provision
- Small group teaching
- Large group supervision
- Inclusion practices
- Classroom management
- Emotional development
Certification
- SPED Teacher Pre K-5 General Curriculum Certification, 1986603, 05/2026
- Childcare Certificate of Listing, 1052486, 10/2009
- Texas Educator Certificate, 08/2007
- Mandt System Training Certificate, 04/2005
- Registered Childcare Provider, 020432, 12/1995
Timeline
SPED TEACHER ASSISTANT
Globe Academy
01.2025 - 01.2026
CUSTOMER SERVICE REP
Team Focus and Weinsure Insurance Agencies
01.2023 - 01.2025
PRIVATE HOME CARE PROVIDER/NANNY
United Community Corporation
01.2018 - 01.2022
UNEMPLOYMENT SPECIALIST I
Texas Workforce Commission
01.2012 - 01.2018
CUSTOMER SERVICE REP III
Texas Workforce Commission
01.2011 - 01.2012
CUSTOMER SERVICE REP II
Texas Workforce Commission
01.2009 - 01.2011
EDUCATIONAL AIDE III
Clear Spring Elementary
01.2007 - 01.2008
SPED TEACHER ASSISTANT
Whaley School
01.2002 - 01.2007
TEACHER ASSISTANT/SPED TEACHER ASSISTANT
Creekside Elementary
01.1998 - 01.2001
SUBSTITUTE PERSONNEL
Wiliam Tyson Elementary
01.1995 - 01.1998
Associate of Applied Science - Paralegal certificate
Alaska Junior College
Bachelor of Occupational Science degree -
Wayland Baptist University
Pre-Law major; studied pre-law courses
Kansas State University