Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Niecey Caesar

McDonough

Summary

Dynamic professional with extensive experience at IHOP, excelling in customer service and team supervision. Proven ability in inventory management and marketing strategy, enhancing brand awareness and event success. Skilled in training employees and prioritizing tasks to ensure operational excellence. Committed to delivering exceptional service and fostering a positive dining experience.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Crew Member Shift Manager

IHOP
McDonough
07.2024 - Current
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Processed payments at the register accurately and efficiently according to company policy.
  • Communicated with management regarding any operational issues that arose during the shift.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Greeted customers and provided excellent customer service.
  • Trained new employees on company policies and procedures.

Event Marketing Manager

Sages place events
Locust Grove
12.2023 - 12.2024
  • Developed and implemented marketing strategies to increase brand awareness and sales.
  • Planned advertising campaigns for online, print and other mediums.
  • Developed an online presence through social media platforms such as Facebook, Twitter and Instagram for promoting upcoming events.
  • Supervised creation of marketing materials and collateral.
  • Conducted post-event surveys to capture feedback from participants regarding the success of the event.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Collaborated with design team to create innovative visuals for use in print and digital media campaigns.

Server

IHOP
Hampton
05.2024 - 07.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new servers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stayed informed about daily specials, new menu items, promotions.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

High School Diploma -

Lithonia High School
Lithonia, GA
01.2020 - 01.2023

Skills

  • Inventory management
  • Marketing strategy
  • Event planning
  • Customer service
  • Team supervision
  • Brand awareness
  • Social media marketing
  • Food safety compliance
  • Employee training
  • Employee supervision
  • Service quality improvement
  • Task prioritization

Affiliations

  • Marketing
  • Creative drawing
  • Reading
  • Social Media advertising
  • Artwork Manager
  • Event host
  • Bookkeeping

Accomplishments

  • Honor Roll
  • Principles Awards
  • DACA awards (Prestigious awards program)

References

References available upon request.

Timeline

Crew Member Shift Manager

IHOP
07.2024 - Current

Server

IHOP
05.2024 - 07.2024

Event Marketing Manager

Sages place events
12.2023 - 12.2024

High School Diploma -

Lithonia High School
01.2020 - 01.2023

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Niecey Caesar