Niema Robinson
2530 Woodford Lane Buford
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Yankee Stadium. Proven ability to enhance service efficiency and maintain high standards of cleanliness. Quick learner adept at multitasking, with a focus on achieving optimal outcomes and fostering team collaboration.
Overview
12
12
years of professional experience
Work History
Food Service Worker
Yankee Stadium
06.2024 - 09.2026
- Prepared and served food items in compliance with health and safety standards.
- Operated kitchen equipment, ensuring proper maintenance and sanitation procedures.
- Assisted in inventory management, tracking supplies for efficient stock levels.
- Collaborated with team members to enhance service efficiency during high-demand events.
- Monitored food presentation and quality, ensuring consistency with organizational standards.
- Handled customer inquiries and complaints professionally, enhancing guest satisfaction.
- Trained new staff on food preparation techniques and service protocols effectively.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Home Care Provider
Freedom Care
The Bronx, NY
11.2017 - 05.2021
- Provided personal care assistance, ensuring comfort and safety for clients in home environments.
- Developed personalized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored and documented clients' health conditions, reporting changes to medical staff promptly.
- Assisted clients with daily living activities, promoting independence and improving quality of life.
- Evaluated client progress regularly, making adjustments to care plans as necessary for optimal outcomes.
- Coordinated transportation for clients to medical appointments, enhancing access to essential services.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
Security
Securitas Security Services USA
The Bronx, NY
12.2017 - 06.2019
- Enhanced company security with advanced fraud monitoring systems and tools.
- Enhanced security measures by implementing new protocols and procedures.
- Analyzed security policies for usefulness and value to suggest security policy improvements.
- Wrote detailed reports of all security breaches and investigations.
- Complied with applicable financial security policies, guidelines, and practices.
- Advocated for importance of security testing within QA process, leading to stronger focus on identifying and mitigating security vulnerabilities.
- Enhanced store security by conducting regular audits and inspections.
- Identified and reported suspicious activity to prevent security incidents.
Sales Associate
Foot Locker
The Bronx, NY
06.2014 - 04.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to attract customer attention and drive sales.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Collaborated with team members to achieve store sales goals through effective communication.
- Supported stock replenishment efforts, contributing to uninterrupted product availability on the sales floor.
- Engaged in ongoing training to stay knowledgeable about new products and promotions.
- Handled customer complaints with professionalism, enhancing overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Participated in inventory counts, helping maintain accurate stock levels and reduce discrepancies.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Mott Haven Village Pep
The Bronx, NY08.2010
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Strong work ethic
- Problem-solving
- Strong communication skills
- Attention to detail
- Team oriented
Timeline
Food Service Worker
Yankee Stadium
06.2024 - 09.2026
Security
Securitas Security Services USA
12.2017 - 06.2019
Home Care Provider
Freedom Care
11.2017 - 05.2021
Sales Associate
Foot Locker
06.2014 - 04.2017
High School Diploma -
Mott Haven Village Pep