Niesha Davis
Stockbridge
Summary
Dynamic Customer Service Representative recognized for exceptional oral and written communication skills, complemented by strong active listening and analytical problem-solving capabilities. Committed to enhancing client experiences through service-oriented behaviors and a deep understanding of consumer needs, consistently delivering tailored solutions that foster loyalty and satisfaction. Proven ability to navigate complex customer interactions with professionalism and empathy, ensuring a positive impact on overall service delivery. Dedicated to driving results in fast-paced environments while maintaining a focus on client-centric outcomes.
Overview
11
11
years of professional experience
Work History
Customer Delivery Driver
Grubhub
Atlanta, GA
01.2021 - Current
- Drive cars or delivery trucks to ensure that recipients receive their packages and other items in a timely manner. Drive safely, deliver goods and collect payment if necessary. Communicate directly with homeowners or business owners to get signatures to verify the arrival of a package.
Sales Ambassador
Orange Theory Fitness
Atlanta, GA
01.2024 - 01.2025
- Greet customers and explain to them about the company and products that are offered. Sign new members up for memberships also cancel contracts. Update customer profile, billing, scanning documents and filing. Make follow up calls and emails to meet goals.
Remote Member Services
Kaiser Permanente
Washington
01.2022 - 01.2023
- Helps customers understand their benefits and billing. Update contact information for PCP providers. Helps customers with guidance through the website. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and or coordinate service recovery. Follows established procedures to meet customers/member needs.
Housekeeper
Tru by Hilton
McDonough, GA
01.2018 - 01.2019
- Respond promptly to requests from visitors and other departments. Carry items such as linens on the cart and transport them to the designated place. Enter guest rooms under established protocols and verify that they are unoccupied. Conduct a visual inspection of all room appliances to verify they are in excellent working order. When required, adjust furniture, desk items, and appliances. Adhere to all corporate, safety, and security rules and procedures. Notify the supervisor immediately of any safety dangers, injuries, maintenance problems, or accidents. Complete safety training and certification programs successfully. Ascertain those combustible goods are kept correctly. Maintain high standards and expectations for excellence.
Customer Service Associate
Audio Concepts ATL
Douglasville, GA
01.2015 - 01.2018
- Respond to incoming client inquiries in a timely and professional manner, whether in person, over the phone, or through email. Maintain current understanding of the organization's goods, services, and rules governing customer service. When required, record consumer contacts by preparing documentation and distributing information to interested parties. Simply and respond to client queries and confirm customer comprehension and approval. By identifying important characteristics and advantages, offer recommendations for new goods or services or make modifications. Assist customers by teaching them how to utilize products and programs and responding to any queries they may have. Take advantage of training options offered by the company or by other organizations. Develop and maintain a favorable relationship with clients by speaking positively about them and anticipating their requirements.
Education
Georgia Medical Institute
Marietta, GA06.2001
High School - undefined
Memorial High School
Tulsa, OK05.2001
Skills
- Time-management
- Analytical and problem-solving
- Interpersonal and customer service
- Multitasking and organizational
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Hazardous Chemical Training
- Knowledge of state roads and highways
- Map reading and navigation
- Safe driver training
- Delivery recordkeeping
- Sales
- Faxing
- Filing
- Scanning
Timeline
Sales Ambassador
Orange Theory Fitness
01.2024 - 01.2025
Remote Member Services
Kaiser Permanente
01.2022 - 01.2023
Customer Delivery Driver
Grubhub
01.2021 - Current
Housekeeper
Tru by Hilton
01.2018 - 01.2019
Customer Service Associate
Audio Concepts ATL
01.2015 - 01.2018
High School - undefined
Memorial High School
Georgia Medical Institute