NIESHA PIERRE

Collaborate with other departments within the organization regarding fraud prevention initiatives

• Work in fast paced environment high volume of 45 inbound/outbound call
• Research, analyze and determine risk while making sound decisions to protect company and clients' assets
• Continually provide exceptional world class customer service to meet and exceed client expectations and maintain high Client Experience scores
• Performs regular reviews of existing policies and procedures to ensure compliance with applicable laws and regulations
• Participate in ongoing education sessions related to anti-fraud measures
• Use multiple operating systems and verification tools to optimize detection and prevention of fraud
• Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
• Perform risk assessments to determine level of fraud risk and prioritize investigations
• Proven ability to learn quickly and adapt to new situations
• Use critical thinking to break down problems, evaluate solutions and make decisions

• Selected to Participate in Bank of America Leadership Consumer Academy Program Acquisition of LEAN SIX SIGMA Certification-Green Belt upon completion of program
• Excellent verbal and written communications skills sufficient to interact effectively with clients, all levels of management and staff
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
• Owned book of business
• Built rapport with clients to gain their trust to advise on making expertise more accessible and improving their financial lives
• Conducted weekly/monthly meetings with market managers on score sheets pipelines, risk and leadership in FC with support and training team members, leading morning huddles, roles play for one team win scenarios
• Proactively made sound decisions to mitigate risk, loss, and exposure for company and bank
• Monthly connect with business partners to collaborate and deepen client relationships
• Grew business knowledge and network by partnering with experts in small business, lending, and investments
• Assisted FC with operation of ATM day to day functions, balance and cards
• Evaluated all risk for ATM exceptions and or checking account overrides
• Assisted educated, and trained clients on conducting simple transactions through self-service technologies
• Sought continuing education opportunities to stay current with industry trends
• Leveraged available resources, technologies, and processes to optimize client experience and deliver operational excellence and accuracy
• Adhered to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance
• Managed client interactions by taking best course of action for bank and its clients and abiding by all regulatory requirements
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
• Built and maintained relationships with new and existing clients while providing high level of expertise