Nigille Stewart
Kathleen
Summary
Detail-oriented professional with expertise in client relationship management and account handling. Demonstrated success in ensuring regulatory compliance and maintaining high data validation standards. Skilled in streamlining application processes to enhance operational efficiency and customer satisfaction. Results-driven individual with experience in customer service and new account facilitation. Known for effective communication and problem-solving abilities, ensuring adherence to regulations while enhancing customer satisfaction. Eager to leverage skills to drive operational excellence.
Overview
9
9
years of professional experience
Work History
New Accounts Representative
City Of Warner Robins
Warner Robins
09.2025 - Current
- Facilitated new account openings and clarified services for customers.
- Processed applications, ensuring accurate customer information verification.
- Retained comprehensive knowledge of city services to deliver pertinent information.
- Guaranteed adherence to city regulations in all account-related functions.
Customer Service Represenative
PeoplesSouth Bank
Warner Robins
06.2024 - 03.2025
- Guided customers in navigating online banking features and services.
- Educated customers on available bank products to enhance understanding.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Monitored account activity to detect fraud and unauthorized access.
- Handled cash transactions while adhering to security protocols for fund protection.
- Developed strong customer relationships to foster loyalty and repeat business.
- Maintained cash drawer balance and secured funds daily.
- Assisted customers in opening new accounts and completing necessary paperwork.
Member Solutions Specialist
Flint Energies
Warner Robins
10.2023 - 05.2024
- Maintained accurate member records in customer management system.
- Processed new member applications and account changes efficiently.
- Ensured accurate payment processing while adhering to data security protocols.
- Monitored incoming calls and emails for prompt member responses.
- Provided comprehensive customer service support regarding accounts and inquiries.
Mortgage Closer
American Advisors Group
Irvine
11.2020 - 03.2023
- Reviewed mortgage documents for compliance with company and regulatory standards.
- Coordinated with lenders to finalize loan documentation and closing details.
- Communicated with clients to clarify closing processes and resolve inquiries.
- Managed timelines to ensure prompt closings in a fast-paced environment.
- Prepared accurate closing disclosures and settlement statements.
- Collaborated with title companies to facilitate seamless transactions.
- Maintained organized records of closed loans for audit purposes.
- Reviewed final settlement statements for accuracy prior to fund disbursement.
Mortgage Loan Closer
Bank of America
Tampa
11.2017 - 11.2020
- Coordinated closing schedules with clients, real estate agents, and attorneys to facilitate transactions.
- Prepared closing statements and ensured adherence to funding procedures.
- Verified receipt of all required documentation before closing date.
- Ensured timely submission of completed loan packages to underwriting department.
- Scheduled closing meetings after gathering and preparing necessary loan documentation.
Customer Service Representative
Hillsborough County Tax Collector
Tampa
10.2016 - 03.2017
- Executed various transactions, including vehicle registrations and driver license renewals, ensuring compliance with regulations.
- Delivered courteous customer service through multiple channels, efficiently addressing inquiries and resolving issues.
- Resolved inquiries by providing precise information about products and services.
- Assisted customers with questions regarding vehicle titles and licenses, ensuring clarity and understanding.
Education
Bachelor of Science - Management
Univesity of Phoenix
Phoenix, AZ11-2018
Skills
- Client relationship management
- Account handling
- Compliance with regulations
- Data validation
- Effective communication
- Cash handling experience
- Transaction oversight
References
References available upon request.
Timeline
New Accounts Representative
City Of Warner Robins
09.2025 - Current
Customer Service Represenative
PeoplesSouth Bank
06.2024 - 03.2025
Member Solutions Specialist
Flint Energies
10.2023 - 05.2024
Mortgage Closer
American Advisors Group
11.2020 - 03.2023
Mortgage Loan Closer
Bank of America
11.2017 - 11.2020
Customer Service Representative
Hillsborough County Tax Collector
10.2016 - 03.2017
Bachelor of Science - Management
Univesity of Phoenix