Professional Summary
Overview
Work History
Education
Skills
Timeline

Nikolas Griffo

Global Charter Services
ATLANTA
11
years of professional experience

Detail-oriented professional with a solid background in quality training, problem-solving, and process improvement. Experienced in logistics and quality control, resolving service issues and streamlining operations to enhance performance. Committed to collaborating with teams to develop practical solutions and elevate service standards.

Work History

Quality Control Specialist

2 Years 4 Months
Global Charter Services | 03.2024 - Current

Achieved smooth execution of all assigned trips through meticulous coordination. Facilitated clear communication of booking details between sales associates and operating partners. Resolved service issues during travel, enhancing customer satisfaction.

  • Trained new staff on quality assurance protocols and best practices in inspection techniques.
  • Led root cause analysis initiatives to address recurring quality issues effectively.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Conducted rigorous inspections to ensure compliance with quality standards and specifications.
  • Identified and documented non-conformities, facilitating timely corrective actions.

Cook

7 Months
McDonald's | 08.2023 - 03.2024
  • Prepared and cooked menu items according to standardized recipes.
  • Assisted in training new staff on food preparation techniques and safety protocols.
  • Maintained cleanliness and organization of kitchen workspace and equipment.

Sales Associate

3 Months
Xcellence ATL | 05.2023 - 08.2023

Executed door-to-door sales strategies for AT&T internet, cable, and phone services.

  • Engaged customers through exceptional service and product knowledge, enhancing overall shopping experience.
  • Collaborated with team members to create visually appealing product displays that drove sales engagement.
  • Processed transactions efficiently, maintaining accuracy in cash handling and payment processing.

Logistics Operations Specialist

4 Years 1 Month
Coyote Logistics LLC | 04.2019 - 05.2023
  • Coordinated cross-functional teams to ensure accurate inventory management and timely shipments.
  • Analyzed supply chain data to identify trends and recommend process improvements.
  • Developed strategic partnerships with suppliers to optimize procurement and delivery schedules.
  • Streamlined logistics processes to enhance operational efficiency and reduce delays.
  • Managed vendor relationships, negotiating terms to enhance service levels and reduce costs.
  • Coordinated emergency response efforts during unexpected disruptions or delays in the supply chain network-minimizing negative impacts on customers and maintaining business continuity.

Line Cook - Part Time

3 Years 9 Months
Olive Garden | 07.2015 - 04.2019
  • Prepared high-quality dishes according to standardized recipes and presentation guidelines.
  • Collaborated with kitchen staff to maintain efficient workflow and timely service during peak hours.
  • Ensured compliance with food safety regulations and sanitation standards in all food preparation areas.

Education

No Degree - Musical Theatre / Vocal Performance

Reinhradt University | Waleska, GA | 03-2019
  • Relevant Coursework: Theatre & Vocal studies
  • 3.2 GPA
  • Extracurricular Activities: Participation in every show produced by the school from enrollment to graduation.
  • Study Abroad: Choir studies - Florence, Italy (3 weeks)
  • Capstone Project: Senior Showcase - All theatre students were required to complete a senior showcase at the end of their final year. This is a minimum hour-long show that must be organized, written, cast, choreographed, and directed entirely by the student themselves.

High School Diploma

Cherokee High School | Canton | 05-2014
  • Talent Scholarship Recipient from Reinhardt University
  • 3.1 GPA
  • Extracurricular Activities: Choir, Theatre
  • Completed AP course in Music Theory

Skills

Quality assurance training
Quality performance metrics
Quality assurance plans
Data interpretation
Quality training
Client relations
Issue resolution
Team collaboration
Detail-oriented
Customer service
Quality presentations
Service issue resolution

Timeline

Quality Control Specialist

Global Charter Services
03.2024 - CurrentRead More

Cook

McDonald's
08.2023 - 03.2024Read More

Sales Associate

Xcellence ATL
05.2023 - 08.2023Read More

Logistics Operations Specialist

Coyote Logistics LLC
04.2019 - 05.2023Read More

Line Cook - Part Time

Olive Garden
07.2015 - 04.2019Read More

Reinhradt University

No Degree from Musical Theatre / Vocal Performance
Read More

Cherokee High School

High School Diploma
Read More
Nikolas Griffo