Nikayla Williams
Decatur,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Seeking opportunities for work-from-home positions, customer service roles, flight attendant roles, or supervisory positions where my diverse skill set and commitment to high standards can contribute to organizational success.
Overview
13
13
years of professional experience
2
2
Certifications
1
1
Language
Work History
Cashier
Family Dollar
Decatur, GA
11.2025 - 01.2026
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Airport Security Screener
Unifi
04.2025 - 08.2025
- Participated in emergency drills and exercises, improving response time and coordination during critical incidents.
- Collaborated with team members to ensure consistent implementation of airport security protocols and procedures.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Conducted random checks on employees entering secure areas to maintain a high level of internal security compliance.
- Enhanced airport security by thoroughly screening passengers and their belongings.
- Provided exceptional customer service while maintaining strict vigilance over airport security measures.
- Maintained a safe environment for travelers by promptly identifying and resolving any possible security concerns.
- Supported management with incident reporting, documentation, and follow-up actions as needed for continuous improvement efforts.
Delivery Driver
Fetch Delivery
Atlanta, GA
09.2024 - 08.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Delivery Driver
Amazon
07.2023 - 05.2024
- Transported and delivered goods and items to clients or businesses safely and punctually, covering a wide service area efficiently.
- Examined and reviewed orders before and after delivery to ensure completeness, accuracy of charges, and client satisfaction.
- Assisted with loading and unloading materials from delivery vehicles, optimizing load arrangements for efficient route completion.
- Maintained accurate delivery logs and reported any issues or discrepancies promptly.
- Developed efficient routes and schedules, consistently meeting tight delivery deadlines.
- Provided excellent customer service by addressing client concerns and ensuring satisfaction with deliveries.
Warehouse Associate
Amazon
Union City, GA
07.2023 - 09.2023
- Received and processed incoming stock and materials efficiently, ensuring accurate inventory management.
- Picked and filled orders from stock, meeting stringent deadlines and accuracy targets.
- Oversaw the packing and shipping of orders, utilizing warehouse management systems to track and fulfill orders.
- Managed, retrieved, and organized stock, maintaining a well-organized and accessible inventory.
- Collaborated with team members to improve warehouse processes and enhance operational efficiency.
- Ensured compliance with safety regulations and protocols, contributing to a safe working environment.
Delivery Driver
Kroger
Forest Park, Georgia
05.2022 - 12.2022
- Deliver Groceries to Kroger Stores and to loyal Customers who place orders online.
Delivery Driver
FedEx
Ellenwood, Georgia
04.2021 - 02.2022
- Delivering Packages to Customers
- Sorting Packages
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Supervisor
Walmart
05.2017 - 05.2020
- Supervised a team of customer service associates, providing ongoing training and support to enhance performance and customer satisfaction.
- Resolved customer complaints and inquiries efficiently, conducting a high standard of service and client retention.
- Managed daily operations, including cash handling, staff scheduling, and inventory control, ensuring adherence to company policies and procedures.
- Implemented customer feedback mechanisms, using insights to improve service delivery and operational processes.
- Led team meetings to discuss performance metrics and areas for improvement, fostering a collaborative work environment.
- Developed and executed strategies to increase customer satisfaction and loyalty.
Call Center Representative
EMSI
05.2019 - 01.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Processed debit and credit card and electronic check payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assembly Line Production Worker
Jefferson North Assembly Plant
Detroit , MI
10.2012 - 09.2019
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
Education
Online course - Business Administration
Southern New Hampshire University
Manchester, NH04.2026
High School Diploma -
Murray- Wright High School
Detroit, MI 05.2001 -
Skills
Load & Unload
Shipping & Receiving
Logistics
Leadership
Cash handling
Product restocking
Time management skills
Customer service excellence
Patience and empathy
Written and verbal communication
Reliability and punctuality
Retail merchandising
Data entry
Certification
Non-CDL Class C
Section name
- Willing to relocate: Anywhere
- Authorized to work in the US for any employer
Timeline
Cashier
Family Dollar
11.2025 - 01.2026
Airport Security Screener
Unifi
04.2025 - 08.2025
Delivery Driver
Fetch Delivery
09.2024 - 08.2025
Delivery Driver
Amazon
07.2023 - 05.2024
Warehouse Associate
Amazon
07.2023 - 09.2023
Delivery Driver
Kroger
05.2022 - 12.2022
Delivery Driver
FedEx
04.2021 - 02.2022
Call Center Representative
EMSI
05.2019 - 01.2020
Customer Service Supervisor
Walmart
05.2017 - 05.2020
Assembly Line Production Worker
Jefferson North Assembly Plant
10.2012 - 09.2019
High School Diploma -
Murray- Wright High School
05.2001 -
Online course - Business Administration
Southern New Hampshire University