Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikesha Rambo

Albany

Summary

Dynamic Driver Sales Representative with Fed Ex Ground, skilled in optimizing delivery routes and enhancing customer satisfaction. Proven ability in inventory management and team collaboration, ensuring timely and accurate product deliveries. Strong communication and problem-solving skills drive success in fast-paced environments, fostering lasting client relationships and supporting new staff training initiatives. Resourceful Driver Sales Representative with proven capabilities in customer relationship management, territory growth and sales target achievement. Possess solid skills in route planning, product demonstrations, and troubleshooting client issues. Known for providing exceptional customer service and generating high levels of repeat business. Demonstrated impact through consistency in exceeding sales goals while maintaining high levels of client satisfaction. Reliable Driver Sales Representative known for high productivity and efficiency in completing tasks. Skilled in route planning, customer relationship management, and sales strategies, which enhance delivery performance and drive sales growth. Excel in communication, adaptability, and problem-solving, ensuring smooth operations and customer satisfaction. Customer-focused sales professional with dedication to safe driving and meeting delivery deadlines. Courteous and cordial with desire to penetrate new target markets while giving existing customers excellent support and service. Dynamic Sales Representative with history of success servicing top-performing territories. Skilled in growing revenues by identifying and targeting customer needs and requirements – recommending key products and specials.

Overview

13
13
years of professional experience

Work History

Driver Sales Representative

Fed Ex Ground
Albany
12.2024 - Current
  • Delivered products to customers while maintaining safe driving practices.
  • Managed inventory levels and ensured accurate product deliveries.
  • Built strong relationships with clients to enhance customer satisfaction.
  • Conducted regular vehicle inspections and performed basic maintenance checks.
  • Followed delivery schedules and optimized routes for efficiency.
  • Collaborated with team members to address customer inquiries effectively.
  • Provided product knowledge and support to customers during deliveries.
  • Assisted in training new drivers on company policies and procedures.
  • Delivered products to customers in a timely and safe manner.
  • Verified accuracy of orders prior to delivering them to customers.

Team Leader

Phoebe Putney Memorial Hospital
Albany
12.2015 - 04.2024
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Keep accurate records and document customer service actions and discussions
  • Assign established work areas; Plan and coordinate project work
  • Provide prompt courteous customer service and professionally resolves customer issues
  • Analyze statistics and compile accurate reports
  • Maintain effective working relationships with physicians, nursing staff, senior leadership
  • Maintains a high level of cleanliness in assigned areas
  • Assists with housekeeper scheduling
  • Works with chemicals on a constant basis requiring special clothing or safety equipment
  • Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance
  • Ensures that all equipment is clean and professional in appearance at all times
  • Assists housekeepers on an as needed basis; Performs other duties as assigned

Packer

Keystone
Camilla
02.2013 - 02.2015
  • Assembles, lines and pads cartons, crates and containers manually to prepare them for shipment
  • Examines and inspects containers to make sure they are ready to be transported to the customer
  • Pulls out packages that are improperly labeled, sealed or backed for reprocessing
  • Uses a variety of tools to prepare packages for shipping including box sealing tape, heat sealers, stretch wrap etc.
  • Handles fragile items and hazardous materials in a safe manner according to company safety guidelines
  • Places containers on proper conveyor belts and in chutes to go to the loading dock
  • Loads boxes, cartons and other packages onto trucks for delivery
  • Makes use of computer programs and spreadsheet software to track inventory
  • Works on a team to process all packages by the end of the shift
  • Cleans the work area at the end of a shift

Education

N/A - Criminal Justice

Albany Technical College
Albany, GA
01.2000

High school diploma -

Westover High School
Albany, GA
05.1996

Skills

  • Customer service
  • Management methods and techniques
  • Quality maintenance
  • Strategic thinking
  • Client-facing skills
  • Communication skills
  • Troubleshooting
  • Multi-tasking
  • Quality care
  • Relationship management
  • Problem-solving
  • Stress management
  • Fast-paced work
  • Self-starter
  • Initiative
  • Listening skills
  • Verbal communication
  • Written communication
  • Project management
  • Responsible attitude
  • IDS
  • Product delivery
  • Inventory management
  • Customer support
  • Route optimization
  • Team collaboration
  • Data analysis
  • Problem solving
  • Safety compliance
  • Training new staff
  • Attention to detail
  • Time management
  • Effective communication
  • Conflict resolution
  • Safe driving practices
  • Route planning expertise
  • Load securing
  • Strong sales acumen
  • Vehicle safety
  • New customer solicitation
  • Product displays

Timeline

Driver Sales Representative

Fed Ex Ground
12.2024 - Current

Team Leader

Phoebe Putney Memorial Hospital
12.2015 - 04.2024

Packer

Keystone
02.2013 - 02.2015

N/A - Criminal Justice

Albany Technical College

High school diploma -

Westover High School
Nikesha Rambo