Niki Alexandria
Atlanta
Summary
Personable and dedicated to Customer Service with extensive experience in industries that required excellent service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Uber Driver
Uber
Atlanta
01.2019 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Fitness Specialist
Fit with Ms. Nikki
Atlanta, GA
11.2015 - Current
- Motivated clients to stay committed to preset fitness goals.
- Taught one-on-one and group fitness classes.
- Modified exercise plans and routines based on client responses and success.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Stayed up-to-date regarding latest fitness trends and routines.
- Gave dietary and nutritional recommendations to help clients maintain optimal physiques.
Hairstylist
Alexandria’s Hair Designers
Atlanta
04.2013 - 05.2017
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Mentored new staff to enhance personal growth and increase productivity.
- Responded to customer inquiries by phone, email and in person.
- Updated and maintained customer information records and beauty services provided.
Hairstylist
Tom Harris Hair Designers
Stone Mountain
06.1995 - 01.2013
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Trained or supervised other hairstylists, hairdressers and assistants.
Education
Associate of Arts - Physical Education Teaching And Coaching
Georgia State University
Atlanta, GA05.2018
Master Cosmetology - Cosmetology
LaCarm School of Cosmetology
Atlanta, GA05.1995
Skills
- Schedule management
- Customer support
- Good work ethic
- Supervision & leadership
- Active listening
- Computer skills
- Teambuilding
- Organizational skills
Timeline
Uber Driver
Uber
01.2019 - Current
Fitness Specialist
Fit with Ms. Nikki
11.2015 - Current
Hairstylist
Alexandria’s Hair Designers
04.2013 - 05.2017
Hairstylist
Tom Harris Hair Designers
06.1995 - 01.2013
Associate of Arts - Physical Education Teaching And Coaching
Georgia State University
Master Cosmetology - Cosmetology
LaCarm School of Cosmetology