Nikiya Ross
Warner Robins
Summary
Adept at troubleshooting and quality control, I leveraged these skills at Blue Bird to enhance production efficiency and product standards. My experience spans from machine operation to customer service, where I excelled in resolving conflicts and improving customer satisfaction. Demonstrating a blend of technical proficiency and empathetic communication, I consistently contribute to team success and operational excellence.
Overview
4
4
years of professional experience
Work History
Production Technician
Blue Bird
11.2023 - Current
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
Stocker Associate
Amazon
04.2023 - 11.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Compared received packages against shipping documents.
- Maintained accurate inventory records, ensuring timely reordering of products to avoid stockouts.
- Enhanced warehouse safety by regularly inspecting equipment and conducting safety training sessions.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Customer Service Representative
Bargain Basement
09.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Cashier
Cracker Barrel
05.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Northside High School
Warner Robins, GA12-2023
Skills
- Testing and troubleshooting
- Quality control
- Machine operation
- Equipment calibration
- Assembly line experience
- Data entry
- Equipment configuration
- Product assembly
- Blueprint interpretation
Timeline
Production Technician
Blue Bird
11.2023 - Current
Stocker Associate
Amazon
04.2023 - 11.2023
Customer Service Representative
Bargain Basement
09.2022 - 04.2023
Customer Service Cashier
Cracker Barrel
05.2021 - 02.2022
High School Diploma -
Northside High School
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