Nikki Gillispie
Whitesburg,GA
Summary
Dynamic and detail-oriented medical professional with extensive experience at Covenant Care Pediatrics and Carroll County Nephrology. Proven ability in patient scheduling and vital sign monitoring, enhancing operational efficiency and patient satisfaction. A reliable team player committed to delivering compassionate, patient-focused care while ensuring HIPAA compliance and maintaining accurate electronic health records.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
1
1
Certification
Work History
Front Desk Receptionist
Covenant Care Pediatrics
- Greeted and assisted visitors, ensuring a welcoming front desk environment.
- Managed phone calls and inquiries, directing them to appropriate personnel.
- Maintained appointment schedules, coordinating with staff for efficient time management.
- Processed incoming and outgoing mail, ensuring timely distribution within the office.
- Assisted in maintaining cleanliness and organization of front desk area.
- Supported administrative tasks as needed, enhancing overall office efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Advanced CMA
Carroll County Nephrology
- Administered patient assessments and vital sign measurements to support accurate diagnosis.
- Assisted with scheduling appointments, ensuring efficient patient flow and resource allocation.
- Managed electronic health records, maintaining data integrity and confidentiality.
- Educated patients on treatment plans and medication adherence, enhancing patient understanding.
- Collaborated with healthcare providers to streamline communication and improve care delivery.
- Conducted inventory management for medical supplies, optimizing stock levels and reducing waste.
- Implemented process improvements for patient check-in procedures, increasing operational efficiency.
- Trained new team members on clinical protocols and administrative processes, fostering a collaborative environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
CNA, Labor and Delivery
Southern Regional Medical Center
- Assisted with patient care during labor and delivery, ensuring comfort and safety for mothers and newborns.
- Monitored vital signs and reported any changes to nursing staff promptly, enhancing patient outcomes.
- Provided emotional support to patients and families, fostering a compassionate care environment.
- Maintained cleanliness and organization of delivery rooms, adhering to infection control protocols.
- Documented patient information accurately in electronic health records to ensure continuity of care.
- Trained new CNAs on best practices in labor and delivery support, enhancing team performance and consistency.
- Collaborated with healthcare team to prepare for deliveries, streamlining workflow efficiency in the unit.
- Educated patients on post-delivery care practices, promoting recovery and well-being effectively.
- Increased patient satisfaction scores through consistent delivery of high-quality nursing care during labor and postpartum periods.
- Managed the effective use of limited resources within the labor and delivery unit by prioritizing tasks based on urgency and importance.
- Maintained a clean and safe environment in the labor and delivery unit, adhering to infection control protocols.
- Contributed to efficient patient flow by promptly completing required documentation related to births, transfers, discharges, or other changes in status.
Medical Assistant
It Is Well Healthcare
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Education
High School Diploma -
Ola High School
05-2018
Bachelor of Science - Nursing
Southern Crescent Technical College
Griffin, GAMedical Assistant -
Southern Crescent Technical College
Griffin, GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Front Desk Receptionist
Covenant Care Pediatrics
Advanced CMA
Carroll County Nephrology
CNA, Labor and Delivery
Southern Regional Medical Center
Medical Assistant
It Is Well Healthcare
High School Diploma -
Ola High School
Bachelor of Science - Nursing
Southern Crescent Technical College
Medical Assistant -
Southern Crescent Technical College
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