Nikko Carr
Atlanta,GA
Summary
Proven professional with extensive experience at Delta Air Lines, Inc, adept in accurate data entry and exceptional customer service. Leveraged ticketing systems knowledge and patience to enhance service delivery and resolve issues, boosting customer satisfaction. Skilled in mentorship and process improvement, demonstrating a commitment to efficiency and safety in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Ticket Agent
Delta Air Lines, Inc
09.2022 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
Aircraft Load Agent
Delta Air Lines, Hartsfield Jackson International Airport
04.2021 - 06.2022
- Provided mentorship and guidance to new hires, promoting adherence to company policies and standards of excellence.
- Ensured accurate completion of all required paperwork associated with cargo handling operations, maintaining detailed records as needed for compliance purposes.
- Verified documentation and condition of freight to ascertain achieved quality standards.
- Continuously sought opportunities for process improvement, implementing changes as necessary to enhance overall efficiency and productivity in aircraft loading activities.
- Inventoried freight to facilitate proper accounting of cargo.
- Supported the implementation of new technology systems aimed at improving overall productivity in aircraft loading processes.
Aircraft Load Agent
Delta Air Lines, Inc
05.2019 - 04.2021
- Provided mentorship and guidance to new hires, promoting adherence to company policies and standards of excellence.
- Ensured accurate completion of all required paperwork associated with cargo handling operations, maintaining detailed records as needed for compliance purposes.
- Verified documentation and condition of freight to ascertain achieved quality standards.
- Continuously sought opportunities for process improvement, implementing changes as necessary to enhance overall efficiency and productivity in aircraft loading activities.
- Participated in continuous training programs to remain current on industry regulations and best practices for aircraft loading.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Baggage Handler
Delta Air Lines, Hartsfield Jackson International Airport
05.2016 - 04.2019
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Loader and Unloader
Amazon
04.2017 - 05.2018
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Wheelchair Agent
Air Serv
09.2015 - 05.2016
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
Pharmacy Technician
Walmart
04.2013 - 08.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Cashier
Walmart
11.2010 - 04.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Reservation Management
- Queue management
- Ticketing Systems Knowledge
- Basic computer skills
- Passport reviews
- Payment Processing
- Check-in procedures
- Complaint Handling
Timeline
Ticket Agent
Delta Air Lines, Inc
09.2022 - Current
Aircraft Load Agent
Delta Air Lines, Hartsfield Jackson International Airport
04.2021 - 06.2022
Aircraft Load Agent
Delta Air Lines, Inc
05.2019 - 04.2021
Loader and Unloader
Amazon
04.2017 - 05.2018
Baggage Handler
Delta Air Lines, Hartsfield Jackson International Airport
05.2016 - 04.2019
Wheelchair Agent
Air Serv
09.2015 - 05.2016
Pharmacy Technician
Walmart
04.2013 - 08.2015
Cashier
Walmart
11.2010 - 04.2013
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