Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nikkolas Gonzales

Evans

Summary

Dynamic professional with exceptional communication skills developed through extensive experience in customer service and management. Adept at quickly assessing situations and implementing effective solutions to ensure timely resolution of challenges. Passionate about delivering high-quality work, with a strong belief in the importance of respect and appreciation in the workplace. Committed to fostering positive relationships and contributing to team success in any role.

Overview

13
13
years of professional experience

Work History

Solutions Manager

Petco
11.2021 - Current
  • Training store partners on proper receiving, processing, and stocking procedures to ensure safety and Petco standards are being achieved.
  • Accountable for recruiting, hiring, training, coaching, validation, recognition, performance management and development of all reporting partners.
  • Ensuring operations partners maintain a close partnership with sales team by appropriately training, coaching, and developing strategies that follow Petco policies.
  • Maintaining and training store partners on proper housekeeping tasks following Petco policies and standards to ensure store partners, guests, and animals have a safe, clean, and efficient environment.
  • Providing a positive leadership culture that promotes teamwork, inclusion, and collaboration.
  • Maintaining a welcoming environment for pet parents by elevating the experience with detailed descriptions of store promotions, products, and services provided.
  • Continuously providing training, communication, and maintenance of company initiatives, programs, legal compliance, policies, safety practices, and procedures.
  • Utilizing a deep understanding of business acumen to measure, analyze and diagnose business trends.
  • Utilizing critical thinking skills to effectively implement business improvement plans.
  • Abiding by and implementing all company policies and procedures.
  • Creating detailed and thorough schedules for store partners and management.
  • Executing organizational skills to keep business operating appropriately.

Merchandise Operations Leader

Petco
11.2019 - 11.2021
  • Trained staff on best practices for inventory control, fostering a culture of accountability and precision.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
  • Developed accurate forecasting models to predict future inventory needs.

Dog Trainer

Petco
01.2018 - 11.2019
  • Developed customized training programs for dogs based on individual behavior assessments.
  • Conducted group training classes to enhance socialization and obedience skills.
  • Utilized positive reinforcement techniques to improve dog behavior and owner compliance.
  • Collaborated with pet parents to address specific behavioral challenges and goals.
  • Established strong relationships with pet parents through consistent follow-up and support services.
  • Evaluated dogs' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.

Solutions Generalist

Petco
11.2017 - 01.2018
  • Processed pet parents transactions accurately and efficiently, ensuring prompt service delivery.
  • Assisted pet parents with product inquiries, enhancing overall shopping experience.
  • Greeted pet parents entering store and responded promptly to pet parents needs.
  • Helped pet parents complete purchases, locate items, and join Vital Care Core program.
  • Assisted pet parents with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Line Therapist

Early Autism Project
02.2015 - 05.2017
  • Ran individual therapy and family therapy sessions for children ages 3 to 16.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Collaborated with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Conducted in-home visits to maintain student/family relationships and student performance standards.
  • Established daily routines that were easy for the children to follow.

Laborer/Apprentice

S&A Complete Handy Services, Inc.
03.2013 - 01.2015
  • Oversaw other employees on projects.
  • Assisted with clean up when projects finished.
  • Interpreted drawings, wiring diagrams, flow charts, and written descriptions specific to project requirements.
  • Recorded the respective measurements for each project.
  • Worked extended hours on weekday and weekend projects.

Education

High School Diploma -

Grovetown High School
01.2013

Skills

  • Management and training
  • Creative problem solving
  • Exceptional communication skills and teamwork
  • Adaptable and able to learn quickly
  • Organizational skills
  • Computer skills (Outlook, Word, Excel, PowerPoint)
  • Business analysis
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Decision-making

Accomplishments

  • Supervised team of 40 staff members.
  • Maintained a 92.5% Instock Percentage with a growth of 3.08% over 2 years.
  • Maintained an average of 93.9% task completion with a growth of 25.8% over 2 years.
  • Maintained a Manager Rating of Exceeding Expectations over multiple Evaluations.
  • Achieved 1.3% growth in Grooming Services over the year.
  • Achieved 1% Comp Growth over the year.
  • Achieved 5.26% Growth in Market Basket over the year.
  • Traveled and Assisted other stores with tasking to help keep compliant with Petco's Standards.
  • Taken the initiative to learn and maintain Petco's Standards of Animal Care in Small Animals, Aquatics, Avian, and Reptiles.
  • Had a successful and positive visit with Justin Brannon, the Territory Vice President.

Timeline

Solutions Manager

Petco
11.2021 - Current

Merchandise Operations Leader

Petco
11.2019 - 11.2021

Dog Trainer

Petco
01.2018 - 11.2019

Solutions Generalist

Petco
11.2017 - 01.2018

Line Therapist

Early Autism Project
02.2015 - 05.2017

Laborer/Apprentice

S&A Complete Handy Services, Inc.
03.2013 - 01.2015

High School Diploma -

Grovetown High School

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