Nikolas Davis
Warner Robins
Summary
Dynamic and results-driven professional with extensive experience at Murphy USA, excelling in stock management and customer satisfaction. Proven ability to enhance team performance through effective goal tracking and conflict resolution. Recognized for maintaining organized operations and achieving operational efficiency, ensuring a positive environment for both customers and staff.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Shift Leader
Murphy USA
06.2025 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Organized and understood goals, sales and requirements of site floor.
Waiter
Huddle House
01.2025 - 05.2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Shift Lead
Murphy USA
04.2023 - 09.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
Assistant Manager
Dollar General
05.2021 - 03.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Waiter/dishwasher
Huddle House
01.2019 - 05.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Telfair County High School
Helena, GASkills
- Stock management
- Store organization
- Incident reports
- POS systems
- Inventory counting
- Upselling
- Retail loss prevention
- Promotional support
- Goal tracking
- Cash handling accuracy
Timeline
Shift Leader
Murphy USA
06.2025 - Current
Waiter
Huddle House
01.2025 - 05.2025
Shift Lead
Murphy USA
04.2023 - 09.2024
Assistant Manager
Dollar General
05.2021 - 03.2023
Waiter/dishwasher
Huddle House
01.2019 - 05.2021
High School Diploma -
Telfair County High School