Nikolas Mafabi
Atlanta
Summary
Prolific knowledge of hookah and hookah tobaccos. Able to provide deep feedback on each and every brand for customers to make right choice. Have experience with vapes and other products.
Versatile and dynamic, with a proven track record at US Cafe for enhancing customer satisfaction and managing cash transactions efficiently. Expert in crafting high-quality experiences and adept at team collaboration. Showcases strong communication skills and cash handling prowess, driving significant improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hookah Server
Self-employeed
02.2014 - 07.2016
- Increased repeat business by providing exceptional service and consistently delivering well-prepared hookahs.
- Collaborated with team members to maintain a smooth workflow, ensuring timely delivery of orders to customers.
- Participated actively in team meetings where we discussed strategies for improving overall performance as well as addressing any issues or challenges faced during daily operations.
- Ensured safety standards were met by properly cleaning and sanitizing all equipment, adhering to health codes.
- Managed inventory levels effectively to avoid stockouts or overages that could lead to waste or lost sales opportunities.
- Enhanced customer satisfaction by crafting high-quality hookahs and maintaining a clean work environment.
Cashier Manager
US Cafe
02.2018 - 03.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Led transition to new POS system, minimizing downtime and training staff effectively.
Rideshare Driver
Uber
01.2017 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Choreographer
Self-employeed
01.2013 - Current
- Adapted choreography as needed based on performer abilities or technical limitations of venues.
- Choreographed performances for individuals and groups.
- Developed new choreography for shows and organized rehearsals with team members.
- Composed sequences of steps and moves for dancers.
Education
Bachelor of Science - Geophysics
Russian State Geological Prospecting University
Moscow, Russia05-2016
Skills
- Excellent customer service
- Cash handling and management
- Excellent navigation
- Rhythm sensitivity
- Strong communication skills
- Team player attitude
Certification
- Cloud practitioner
Languages
Russian
Native or Bilingual
Timeline
Cashier Manager
US Cafe
02.2018 - 03.2024
Rideshare Driver
Uber
01.2017 - Current
Hookah Server
Self-employeed
02.2014 - 07.2016
Choreographer
Self-employeed
01.2013 - Current
Bachelor of Science - Geophysics
Russian State Geological Prospecting University
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