Nira Towles
EastPoint
Summary
Professional and reliable logistics worker with a strong track record in efficiently and safely handling packages. Skilled in operating various equipment, maintaining accurate records, and ensuring timely deliveries. Known for collaboration, adaptability, meeting operational goals, and contributing to team success. Dependable, problem-solving, and effective communication in high-pressure environments. Ready to transition into a new field after developing skills in a fast-paced logistics environment. Focused on using expertise in inventory management and efficient package processing to contribute to new opportunities with attention to detail and organizational abilities.
Overview
14
14
years of professional experience
Work History
Package Handler
UPS
08.2021 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Streamlined package sorting process, enhancing operational efficiency by organizing parcels by size and destination.
Package Handler
UPS
10.2020 - 07.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
Call Representative
CUC Collections Agency
05.2019 - 06.2020
- Handle100+ customer interactions per day, give detailed personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collate source data such as customer names, addresses, phone numbers, and credit card information and enter data into various customer service software
- Processed credit card payments for managed accounts receivable
- Improved call management database efficiency by changing and updating contact information
- Maintained time sensitive records and created reports
- 28hrs part-time
Dental Assistant
Bright Now Dental
08.2017 - 01.2018
- Sterilized and/or disinfect instruments, set up instrument trays, prepared materials, or assist dentist during dental procedures
- Recorded treatment information in patient records
- Assisted dentist in management of medical or dental emergencies
- Fabricated temporary restorations or custom impressions from preliminary impressions
- Prepped patients for procedures such as, Root canals, Extractions, Restorations, and Teeth Whitening
- Educate patients on different dental procedures
- Providing and explaining patient treatment plans as well as cost
- 40 hrs full time
Dental Receptionist
Tyson Dental Excellence
08.2016 - 08.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Dental Assistant
Woodbridge Family Dental
05.2015 - 08.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
Cashier
Lowe's
03.2012 - 10.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Extern
Broadlands Orthodontics
07.2014 - 09.2014
- Increased student comprehension by implementing interactive and hands-on learning activities.
- Followed established departmental guidelines and safety procedures.
- Assisted nursing team with answering phones and updating medical charts.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Facilitated patient recovery by providing post-procedure care instructions and follow-up appointment scheduling.
- Improved patient satisfaction by providing compassionate support and clear communication during visits.
Bakery Associate
Giant Food
01.2011 - 03.2012
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
Education
Criminal Justice -
Virginia Union University
Richmond, VABachelor Of Business Administration -
Strayer University
Springfield, VACertificate - Dental Assistant
Everest College
Woodbridge, VAAssociate Of Business Administration -
Strayer University
Springfield, VA11.2023
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Adaptable to change
- Loading and unloading
- Stacking packages
- Truck loading and unloading
- Packing boxes
- Workplace cleanliness
- Sorting packages
- Fragile item handling
- Maintaining equipment
- Package preparation
- Product packing
- OSHA compliant
Integrity and Trustworthiness
- Record keeping
- Physical stamina
- Inventory management
- Daily log maintenance
- Willing to learn
- Problem-solving
- Attention to detail
- Lifting and sorting
- Material handling
- Warehouse operations
- Warehouse environment safety
- Critical thinking
- Decision-making
- Relationship building
- Data entry
- Visual inspection
- OSHA compliance
Timeline
Package Handler
UPS
08.2021 - Current
Package Handler
UPS
10.2020 - 07.2021
Call Representative
CUC Collections Agency
05.2019 - 06.2020
Dental Assistant
Bright Now Dental
08.2017 - 01.2018
Dental Receptionist
Tyson Dental Excellence
08.2016 - 08.2017
Dental Assistant
Woodbridge Family Dental
05.2015 - 08.2016
Extern
Broadlands Orthodontics
07.2014 - 09.2014
Cashier
Lowe's
03.2012 - 10.2015
Bakery Associate
Giant Food
01.2011 - 03.2012
Criminal Justice -
Virginia Union University
Bachelor Of Business Administration -
Strayer University
Certificate - Dental Assistant
Everest College
Associate Of Business Administration -
Strayer University
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