Niroby Dingle

• Delivered expert guidance on financing options and promotions, empowering clients to make informed decisions.
• Coordinated vehicle test drives, significantly enhancing client engagement and satisfaction.
• Resolved customer inquiries through effective communication and problem-solving, improving overall satisfaction.
• Maintained accurate client records in the dealership's CRM system for follow-ups.
• Ensured compliance with applicable laws, regulations, industry standards.
• Attended professional development seminars and workshops related to customer service excellence.

• Managed daily operations to enhance dealership functionality and customer experience.
• Maintained optimal inventory levels to drive vehicle and parts sales.
• Analyzed market trends and competitor activities to shape business strategies.
• Monitored team performance to ensure alignment with company standards and enhance overall service quality.
• Coached and trained team members to enhance job performance.
• Developed strategies to boost customer satisfaction and loyalty.

• Coordinated with sales team to streamline vehicle exchange processes, improving overall customer satisfaction.
• Managed vehicle inventory, ensuring accurate documentation for exchanges.
• Oversaw vehicle inspections to uphold quality standards prior to exchanges.
• Liaised with finance department to facilitate seamless transaction processes.
• Maintained up-to-date knowledge of inventory management systems to optimize operational efficiency.
• Generated daily, weekly, and monthly reports on sales figures and inventory levels.
• Guided customers in selecting vehicles that met their needs and preferences, resulting in increased customer loyalty.
• Tracked inventory levels and ordered additional stock when necessary.

• Increased Dealership Sales over 100%:

• Fastest Turn Rate of inventory in the Region: (29 days): Streamlined inventory management processes, reducing stock idle time and maximizing showroom potential.

Obtained Asbury F&I certification, demonstrating expertise in finance and insurance processes.

Helped Turn VW new car department around making it top 3 in the Southeast Region 2024

• ;Assisted customers in selecting vehicles based on needs and preferences.
• Greeted customers and provided exceptional customer service.
• Demonstrated vehicle features and capabilities to enhance customer understanding.
• Cultivated rapport with customers, enhancing long-term relationships and encouraging repeat business.
• Processed customer transactions efficiently using dealership management software.
• Executed timely follow-up with prospects to facilitate completion of purchase transactions.
• Increased internet closing from 7% to 10-12%
• Mentored employees to help achieve sales and CSI objectives.
• Analyzed monthly sales figures to identify trends and opportunities for improvement.
• Handled customer complaints in a professional manner.
• Participated in training sessions to stay informed about new vehicle models and features.
• Monitored competitor activity to inform competitive strategies that attracted additional buyers.
• Managed daily tasks remotely
• Ensured compliance with state laws regarding vehicle registration and title transfer procedures.