Nita Denise Lowe
Augusta
Summary
Personable and motivated with strong ability to lead teams effectively and maintain positive work environment. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
4
4
years of professional experience
Work History
Shift Leader
Wingstop Restaurant
Augusta, GA
04.2022 - Current
- Supervised daily operations, ensuring smooth workflow and adherence to health and safety standards.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, conducting regular stock checks to prevent shortages.
- Implemented efficient work schedules to optimize staff productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Coordinated team meetings to discuss performance metrics and set improvement goals.
- Monitored food preparation processes, maintaining quality control across all menu items.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Central High
Macon, GAAssociate's Degree - Bookkeeping, Accounting
Central Georgia Technical College
Macon, GASkills
ServSafe qualified
Accomplishments
ServSafe qualified
Timeline
Shift Leader
Wingstop Restaurant
04.2022 - Current
High School Diploma -
Central High
Associate's Degree - Bookkeeping, Accounting
Central Georgia Technical College