Summary
Overview
Work History
Education
Skills
Timeline
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Niticha Parker

Forest Park

Summary

Detail-oriented professional with experience at Select Quotes, excelling in data entry and customer service. Proven ability to enhance productivity through streamlined processes and meticulous data management. Skilled in Microsoft Excel and committed to delivering exceptional support, ensuring client satisfaction while maintaining accurate records.

Overview

2025
2025
years of professional experience

Work History

Data Entry Clerk

Select Quotes
05.2021 - 05.2024
  • Entered and updated data accurately in company databases to maintain information integrity.
  • Assisted in organizing files and documents for efficient retrieval and storage.
  • Conducted regular audits of data entries to ensure consistency and accuracy.
  • Collaborated with team members to streamline data entry processes, enhancing productivity.

Customer Service Representative

Boost Mobile
2016 - 10.2019
  • Provided exceptional customer service and technical support to Boots Mobile clients via phone, email, and online chat
  • Quickly adapted to changes in company products, policies, and systems to ensure accurate information was provided
  • Collaborated cross-functionally with sales, billing, and technical teams to escalate and resolve complex customer cases
  • Participated in peer-to-peer training sessions to share best practices and provide coaching to newer customer service representatives
  • Utilized CRM software to track interactions and maintain detailed customer records.

Certified Nursing Assistant

Waterman Convalescent Hospital
04.2014 - 05.2015
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained cleanliness and orderliness of patient rooms and common areas.
  • Supported nurses in implementing care plans tailored to individual patient needs.
  • Documented patient observations accurately to aid in ongoing care assessments.
  • Assisted in mobility exercises, promoting physical activity among patients.

Education

High School Diploma -

Adult Ed
Hesperia, CA
06-2010

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Customer Service
  • Inbound/Outbound Calling
  • Call Management
  • Technical Support
  • Typing 40WPM
  • Reading Comprehension

Timeline

Data Entry Clerk

Select Quotes
05.2021 - 05.2024

Certified Nursing Assistant

Waterman Convalescent Hospital
04.2014 - 05.2015

Customer Service Representative

Boost Mobile
2016 - 10.2019

High School Diploma -

Adult Ed

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