Nixon Thompson
Wrens
Summary
Highly capable Service Operations Specialist with comprehensive understanding of service operations principles and practices. Strong skills in operational planning, team leadership and process improvements, coupled with a solid background in customer service management. Notable contributions include implementing efficient workflow strategies and improving service delivery standards to drive client satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service/Operations Specialist
Maner USLBM
Martinez
08.2018 - Current
- Developed, maintained, and monitored procedures to ensure service operations are running effectively and efficiently.
- Monitored performance metrics such as response times, resolution rates, cost savings initiatives. related to service operations activities.
- Oversaw the maintenance and repair of operational equipment to ensure reliability.
- Collaborated with cross-functional teams on special projects related to improving overall customer experience via enhanced services offerings.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Trained new staff on proper use of systems, tools, and processes associated with service operations activities.
- Participated in weekly meetings with leadership team members in order to review progress towards goals established for various projects related to enhancing services provided by the organization.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Forklift Driver/Shipping and Receiving Clerk
Trinity Logistics
Grovetown
01.2017 - 08.2018
- Operated forklifts to transport materials between loading, processing, and storage areas.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Completed daily paperwork including logs, reports, and checklists related to operational activities.
- Packaged, labeled and tagged goods before transfer.
Education
High School Diploma -
Jefferson County High School
Louisville Ga 05-2016
Skills
- Service operations
- Performance monitoring
- Equipment maintenance
- Process improvement
- Customer satisfaction
- Employee training
- Team collaboration
- Forklift operation
Affiliations
- Playing the game
- Gym
- Playing basketball
Timeline
Customer Service/Operations Specialist
Maner USLBM
08.2018 - Current
Forklift Driver/Shipping and Receiving Clerk
Trinity Logistics
01.2017 - 08.2018
High School Diploma -
Jefferson County High School