Nkyia Jackson
Jonesboro
Summary
Hello My name is Nkyia Jackson . I have 10+ years experience working in the Mental health field. I’ve Worked with Adults and Children. I’ve worked in multiple locations such as facilities , group homes , personal care homes , schools and day cares. Throughout my experience my goal is to always help and support others. Below I have attached 3 of my references . Thank you ! 1. Kenyetta Montford +1 (973) 286-9804 2. Cayla Oliver +1 (470) 269-3672 3. Kimberly Capello 1 (570) 856-7498 Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Residential Manager
Embracing Arms
Jonesboro, GA
09.2025 - Current
- Completed necessary documentation for compliance and record-keeping.
- Inquired about safety plans to ensure resident well-being.
- Supported staffing initiatives and managed on-call services to ensure coverage.
- Manage Appointments / Service Planning
- Assist in Daily Life Activities
- Preparation for Placement
- Medication Administration
- Led crisis intervention strategies, maintaining safety and well-being of residents during emergencies.
- Facilitated communication between residents, families, and staff to foster a supportive community environment.
- Managed budgeting processes, optimizing resource allocation for operational efficiency.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Developed individualized care plans tailored to residents' unique needs and preferences.
- Supervised daily operations, ensuring compliance with residential care standards and regulations.
Behavioral Aide
BCHS
Atlanta, GA
06.2025 - Current
- Behavioral Aide services For individuals
- Meal planning
- Transportation Services
- Assistance with everyday living Goals
- Follow Safety Plans
- Medical Appointment Support
- Medication administration
Residential Manager
Brightstar Homes and Services Inc.
McDonough, GA
06.2025 - 09.2025
- Managed homes and individuals
- Complete Monthly documentation
- Manage scheduling / staffing
- On call services
- Site Visitation weekly/Monthly
- Manage & Complete Monthly individual Meetings
Psychiatric Technician / Team Lead /Shift Supervisor
Merakey
Stroudsburg, PA
08.2020 - 06.2025
- Administration of medication
- Meal preparation
- Assist Residents with everyday ADLs utilizing prompting and OR assistance
- Assist Residents with community Outings
- Transportation of appointments for residents
- 30 Day renewal of Service Plans
- Assistance with ISP meetings
- Provided direct patient care, ensuring safety and comfort in therapeutic environments.
- Monitored patient behaviors and reported changes to clinical staff for timely interventions.
- Trained and mentored new staff on best practices in psychiatric care and support techniques.
- Charted on each patient daily.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
DSP (Direct Support Professional)
U.S. Medical Staffing, Inc.
East Stroudsburg, PA
08.2017 - 06.2025
- Light house duty responsibilities
- Assist residents With ADLS / community Outings
- Administer medication
- Meal Preparation
Personal Care Assistant
Open systems healthcare
01.2017 - 08.2024
- Light house duties
- Assist Clients with grooming / bathing
- Administer Medications And Or Promoting of medication
- Community outings assistance
- Appointment Assistance
Behavioral Health Technician
Matrix
East Stroudsburg, PA
08.2020 - 06.2024
- Paraprofessionals role in a school/ daycare setting
- Documentation Of behaviors
- Documentation of interactions
- Assist with outings (School trips/Plays)
- Meeting with individuals & BCBA
CNA - Certified Nursing Assistant
Heart of gold
East Stroudsburg, PA
02.2013 - 02.2017
- Assist in Daily living routine
- Light house duties
- Meal preparation
- Companionship
- Assist Medical Appointments
- Medication Administration
Education
High school diploma - High school diploma or GED
Berwick Area High School
Berwick, PASkills
- Microsoft Excel
- Leadership
- Windows
- Writing skills
- First aid
- Medical office experience
- Group home
- Staff scheduling
- Memory Care
- Administrative tasks
- Schedule management
- Case management
- Home Care
- Autism Experience
- Meal Preparation
- Computer skills
- Adults with developmental disabilities
- Crisis intervention
- English
- Patient Care
- Program management
- Microsoft Word
- Senior care
- Training & development
- Classroom experience
- Outpatient
- Time management
- Organizational skills
- First aid and CPR
- Social work
- Schedule creation
- Teaching
- Experience with children (5 years)
- Analysis skills
- Report writing
- Nursing
- Caregiving
- Microsoft Powerpoint
- Hospice Care
- Gender issues counseling
- Cooking
- Developmental Disabilities Experience
- Assisted living
- Management
- Medication Administration
- Intellectual disabilities support
- Supervisor experience
- Alzheimer's Care
- Patient interaction
- Microsoft Outlook
- Email management
- Infection Control Training
- Relationship management
- PCA
- IEP
- Resident's rights
- Word processing
- Supervising experience
- Senior Care
- Cleaning Experience
- Vital Signs
- Communication skills
- Addiction counseling
- Dementia Care
- Care plans
- Laundry
Certification
- RBT Certification February 2021 to Present 40hr Training completed
- CPR/First Aid June 2016 to Present
- Driver's License
- First Aid Certification
- QMHP Certification
Languages
English
Timeline
Residential Manager
Embracing Arms
09.2025 - Current
Behavioral Aide
BCHS
06.2025 - Current
Residential Manager
Brightstar Homes and Services Inc.
06.2025 - 09.2025
Psychiatric Technician / Team Lead /Shift Supervisor
Merakey
08.2020 - 06.2025
Behavioral Health Technician
Matrix
08.2020 - 06.2024
DSP (Direct Support Professional)
U.S. Medical Staffing, Inc.
08.2017 - 06.2025
Personal Care Assistant
Open systems healthcare
01.2017 - 08.2024
CNA - Certified Nursing Assistant
Heart of gold
02.2013 - 02.2017
High school diploma - High school diploma or GED
Berwick Area High School