Shanna Squires
Acworth
Summary
Dynamic professional with a proven track record, adept in relationship selling and loan origination.
Experienced with mortgage loan origination, document analysis financial analysis, and client advisement. Utilizes deep knowledge of lending guidelines and compliance to ensure smooth loan processing. Strong understanding of customer relationship management driving successful loan closures.
Draws upon continued education for current regulations and guidelines.
Overview
17
17
years of professional experience
Work History
Licensed Mortgage Loan Officer
Henssler Mortgage
06.2021 - 09.2024
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Participated in industry events and conferences to build relationships and gain market intelligence.
Event Coordinator Specialist
Elevation Chophouse
01.2021 - 07.2021
- Enhanced event experiences by effectively coordinating logistics, staff, and schedules.
- Streamlined communication with clients through regular updates and timely responses to inquiries.
- Developed detailed event reports, documenting all aspects of each event.
Restaurant Manager
Nachoochee Valley Guest House and Restaurant
09.2007 - 02.2021
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Established a welcoming atmosphere to encourage repeat visits.
- Resolved guest complaints with prompt, personalized service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
White County High School
Cleveland, GAAssociates of Healthcare Science - Phlebotomy
North Georgia Technical College
Clarkesville, GANo Degree - Loan Origination Licensing
Mortgage Educators
Online09-2020
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Loan processing
- Document analysis
- Pre-approval process
Timeline
Licensed Mortgage Loan Officer
Henssler Mortgage
06.2021 - 09.2024
Event Coordinator Specialist
Elevation Chophouse
01.2021 - 07.2021
Restaurant Manager
Nachoochee Valley Guest House and Restaurant
09.2007 - 02.2021
High School Diploma -
White County High School
Associates of Healthcare Science - Phlebotomy
North Georgia Technical College
No Degree - Loan Origination Licensing
Mortgage Educators
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