Noaga Sondo
Hinesville,GA
Summary
Highly skilled and determined to deliver a comprehensive solution to these healthcare customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude for more than 5 years. Willingness to take on added responsibilities to meet customers satisfaction. Naturally apathetic.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Premier Home Health Care Services
Premier
02.2015 - 08.2021
- Assist customers with questions, inquiries and issues related to their health care coverage.
- Managed approximately 40 incoming calls, emails per day from customers while navigating multiple systems.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
Customers Service Representative
Jack 99 Cent Store
11.2013 - 02.2015
- Managed a steady of 30 high-volume incoming call from customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Accounting
Hostos Community College of The City University of New York
The Bronx, NY01.2025
GED -
Lycée Prive Louis Pasteur
Burkina Faso07.2011
Skills
- Excellent customer service and communication skills
- Punctuality and dependability
- Passion for helping others
- Multitasking Abilities
- Organization and Time Management
Certification
Premier home health aid certificate
Languages
French
Professional Working
Timeline
Premier Home Health Care Services
Premier
02.2015 - 08.2021
Customers Service Representative
Jack 99 Cent Store
11.2013 - 02.2015
No Degree - Accounting
Hostos Community College of The City University of New York
GED -
Lycée Prive Louis Pasteur
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