Noah Burch
Columbus
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
7
7
years of professional experience
Work History
Senior Claims Specialist
Aflac
01.2024 - Current
- Investigated and processed complex claims from inception to resolution, ensuring accuracy and compliance with company policies and regulations
- Analyzed claim data and documentation to determine coverage and liability, negotiating settlements with customers and third-party vendors
- Updated records with details of customer interactions and transactions
- Documented all call information according to standard operating policies and procedures
Service Desk Analyst II
Afni
05.2023 - 01.2024
- Followed up with customers to ensure their satisfaction after issue resolution
- Performed activities related to operations and monitoring of IT environment
- Diagnosed software and hardware problems on various devices
- Resolved technical issues for end-users through phone, email, and chat support
- Coordinated with vendors for hardware replacement or repair
Materials Specialist II
St Francis
05.2022 - 05.2023
- Developed methods for improving efficiency in storage, handling, and processing of materials
- Assisted in troubleshooting issues related to material performance or production processes
- Sorted products and materials into predetermined sequences or groupings for display, packing, shipping, or storage
Order Fulfillment Associate
Lowes
09.2020 - 05.2022
- Processed and fulfilled customer orders with accuracy and efficiency, ensuring timely delivery to meet customer expectations
- Managed inventory levels and restocked shelves to maintain optimal product availability for order fulfillment
- Improved system performance by 25% and streamlined operations by 15% with new procedures
Outbound Associate
Amazon
11.2017 - 02.2020
- Processed and sorted incoming inventory with precision and efficiency to ensure accurate and timely fulfillment of customer orders
- Collaborated with team members to meet daily production goals and maintain a clean and organized work environment
Education
Computer Science -
Georgia Southern University
08.2018
HS Diploma - undefined
Pike County High School
Zebulon, GA01.2015
Skills
- Troubleshooting
- Knowledge of IT
- Communication
- Customer service skills
- Claims investigation
- Call recordkeeping
Timeline
Senior Claims Specialist
Aflac
01.2024 - Current
Service Desk Analyst II
Afni
05.2023 - 01.2024
Materials Specialist II
St Francis
05.2022 - 05.2023
Order Fulfillment Associate
Lowes
09.2020 - 05.2022
Outbound Associate
Amazon
11.2017 - 02.2020
HS Diploma - undefined
Pike County High School
Computer Science -
Georgia Southern University
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