Noah Cruz
Savannah,GA
Summary
Services Project Coordinator at Lowe's Home Improvement with a proven track record in project management and customer relations. Expert in documentation management and problem-solving. Received the region five top performer award in two separate quarters for excellent performance in my role. Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with a focus on achieving objectives.
Overview
8
8
years of professional experience
Work History
Services Project Coordinator
Lowe's Home Improvement
07.2023 - Current
- Utilized project management software to track progress and maintain accurate documentation for ongoing projects.
- Mentored and provided support to new team members, fostering a collaborative work environment.
- Resolved customer inquiries efficiently, improving satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding resolutions for both customers and the company.
Project Estimator
Miles Elevator
05.2021 - 07.2023
- Analyzed project specifications to create accurate cost estimates and proposals.
- Maintained relationships with vendors to gather pricing information and validate estimates for accuracy.
- Completed detailed field surveys.
- Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
Site Manager
Parking Management Company
12.2018 - 03.2020
- Implemented process improvements that enhanced customer service and reduced operational inefficiencies.
- Collaborated with local authorities and property managers to maintain parking solutions and ensure customer satisfaction.
- Reduced safety incidents and property damage by ensuring adherence to safety protocols.
Valet
Parking Management Inc.
08.2017 - 12.2018
- Completed the vehicle parking and retrieval processes for optimal efficiency.
- Ensured exceptional customer service through attentive communication and support.
- Trained new team members on operational protocols and safety standards.
Education
High School Diploma -
American School
Lansing, IL06.2017
Skills
- Problem-solving
- Project coordination
- Time management
- Documentation management
- Attention to detail
- Critical thinking
- Customer relations
Timeline
Services Project Coordinator
Lowe's Home Improvement
07.2023 - Current
Project Estimator
Miles Elevator
05.2021 - 07.2023
Site Manager
Parking Management Company
12.2018 - 03.2020
Valet
Parking Management Inc.
08.2017 - 12.2018
High School Diploma -
American School