Noah Koregema
Atlanta
Summary
Computer Science student with hands-on experience in enterprise hardware deployment, operating system imaging, workstation configuration, and technical infrastructure support within higher education environments. Experienced working alongside full-time IT support services teams to manage deployment workflows, inventory systems, and institutional device provisioning. Seeking technical internships and infrastructure-oriented opportunities to expand systems, networking, and automation experience.
Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication skills to ensure clear and effective interactions with users. Knowledge of various support tools and systems to provide efficient and reliable technical assistance.
Overview
5
5
years of professional experience
Work History
Support Services Technician (Student Assistant)
Georgia Gwinnett College
01.2025 - Current
- Chosen as first student assistant for full-time Support Services team due to strong technical performance and reliability
- Deployed and configured enterprise hardware including Dell laptops, all-in-one systems, and high-performance monitors
- Managed deployment workflows from procurement through rollout while coordinating timelines with internal departments
- Coordinated deployment workflows from procurement to rollout, aligning timelines with internal departments
- Installed workstation environments including monitor setups, printers, laptops, and peripheral devices
- Updated institutional inventory systems by tagging assets and documenting device assignments and specifications
Help Desk Technician
Georgia Gwinnett College
04.2023 - Current
- Troubleshot software, hardware, and system access issues in large-scale academic environment, ensuring timely resolution for users
- Supported a large-scale academic environment by troubleshooting software, hardware, and system access issues
- Assisted with workstation setup, software configuration, and deployment preparation
- Developed internal technical documentation and knowledge base resources to enhance team support capabilities
- Contributed to internal technical documentation and operational knowledge base resources
Geek Squad Consultation Agent
Best Buy
08.2021 - 09.2022
- Diagnosed hardware and software issues on desktops, laptops, smartphones, and peripheral devices to restore functionality
- Conducted technical evaluations and system diagnostics, documenting repair requirements for efficient resolution
- Leveraged Apple GSX systems in certified Apple service environment to streamline service processes
Education
Bachelor of Science - Computer Science (Software Development Track)
Georgia Gwinnett College
Lawrenceville, GA05-2027
Skills
- Languages: Python, Java
- Systems & Tools: Microsoft Azure, Office 365, SolarWinds, Apple GSX
Software installation
Server administration
Asset management
Security management
System diagnostics
Communication
Incident management
Ticketing system proficiency
Problem resolution
Network configuration
Timeline
Support Services Technician (Student Assistant)
Georgia Gwinnett College
01.2025 - Current
Help Desk Technician
Georgia Gwinnett College
04.2023 - Current
Geek Squad Consultation Agent
Best Buy
08.2021 - 09.2022
Bachelor of Science - Computer Science (Software Development Track)
Georgia Gwinnett College