Summary

Overview

Work History

Education

Skills

Timeline

QUALIFICATION SUMMARY

GRACIANA SOLIS

Jefferson,GA

Summary

Experienced and dedicated Clerical Support professional with over 30 years of administrative, customer service, and bilingual communication experience. Skilled in managing confidential information, supporting daily office operations, and providing high‑quality service to diverse communities. Known for strong organizational abilities, attention to detail, and a dependable work ethic. Seeking to contribute excellent clerical, communication, and customer service skills to a dynamic and collaborative team.

Overview

years of professional experience

Work History

Family Engagement Specialist / Receptionist

Judia Jackson Harris Elementary School

Athens, GA

09.2014 - Current

Began as receptionist; promoted to Family Engagement Specialist after 18 months
Develop and implement comprehensive family engagement strategies to strengthen home-school partnerships and enhance student learning.
Ensure full compliance with all Title I guidelines, including maintaining required documentation, meeting state‑directed expectations, and supporting program implementation with fidelity.
Collaborate with teachers and administrators to design inclusive programs that increased parent participation in school activities.
Plan and facilitate workshops and training sessions for parents, supporting effective communication and involvement in their child’s education.
Build and maintain partnerships with community organizations to connect families with resources and support services.
Maintain detailed documentation of family engagement and progress toward Title I program goals and compliance requirements.
Organize culturally responsive activities and events that celebrate diversity and foster an inclusive school environment.
Increase parent participation by coordinating informative workshops, meetings, and schoolwide events.
Conduct home visits as needed to build trust, assess needs, and connect families with appropriate resources.
Facilitate communication and collaboration between parents, teachers, and administrators to resolve concerns and support student success.
Assist families in navigating social services, including applying for benefits, accessing resources, and connecting with support agencies.
Provide bilingual communication and translation services for families and staff.
Maintain accurate records and assisted with front‑office operations as needed.
Coordinate communication between families, teachers, and school administration to ensure timely and clear information sharing.

Program Associate / Bilingual Clerk

Barrow County Health Department

Winder, GA

04.2000 - 09.2014

Managed confidential medical records and protected sensitive patient information in compliance with state and federal guidelines.
Provided Spanish interpretation for clients and staff to ensure clear, accurate communication.
Ordered, received, and maintained vaccine inventory, ensuring proper storage, documentation, and availability for clinic operations.
Supported daily clinic operations, including scheduling, front‑office assistance, and administrative tasks.
Delivered high‑quality customer service in a fast‑paced public health environment.
Entered all immunization records into the GRITS system.

Office Manager

Jameson Inn

Winder, GA

12.1996 - 12.2001

Supervised front desk operations and provided leadership and support to front desk staff.
Managed reservations, guest relations, and handled daily financial reports with accuracy.
Oversaw payroll processing, ensuring timely and accurate submission for all staff.
Maintained office supplies, administrative records, and organized documentation to support smooth hotel operations.

Front Desk Clerk

Days Inn

Conroe, TX

06.1992 - 11.1996

Assisted guests with check‑in and check‑out, ensuring a smooth and welcoming experience.
Managed reservations, phone inquiries, and guest requests with professionalism and accuracy.
Performed a variety of clerical and administrative duties to support daily hotel operations.