Noor Al Mashhadani
Stone Mountain
Summary
A Dynamic, energetic, hard-working and flexible Front Desk Manager with proven expertise in customer service and conflict management. Committed to enhancing customer satisfaction through problem-solving, building/maintaining relationships and streamlined operations.
Overview
1
1
year of professional experience
Work History
Front Desk Manager
S&K Automotive
Tucker, GA
05.2024 - 05.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted in scheduling appointments and maintaining service calendars for optimal efficiency.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Implemented organizational improvements, through the use of calendar and note-taking applications, to streamline daily front desk activities and keep track of appointments.
- Maintained accurate records of transactions and services provided to clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding mechanical issues, towing, and availability in the shop's bays.
- Kept accounts in balance and ran daily reports to verify net totals, making sure to include spending on part orders from different suppliers.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns regarding their vehicle during their stay.
- Kept track of needed parts for the shop, ordering and delivering the necessary parts to each bay.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA05-2026
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Problem-solving
- Guest relations
- Conflict management
- Leadership qualities
- Oral and written communications
- Reception expertise
- Listening skills
- Time management
- Daily reporting
- Budgeting and finance
- Delegating work assignments
- Sales and upselling
- Conflict and issue documentation
- Operations management
- File management
- Credit and cash payments
- Event coordination
- Cash handling
- Accounts reconciliation
- Revenue management
- English and Arabic fluency
- Reservations
- Housekeeping
- Process improvement
- Word processing
- Telephone and email etiquette
- Organization and recordkeeping
Accomplishments
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Served as a Co-Manager at times when shop managers were not available, making sure all operations remain intact.
- Performed Housekeeping when nobody else was available, ensuring shop cleanliness.
- Promoted from front desk clerk to front desk manager in less than a week of hire due to exceptional job performance.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Interests
- I am an Advanced Guitar Player (Lead and Rhythm), able to play in many different key signatures to suit different genres
- I am an Advanced Music Producer, able to create songs in different genres, with a deep understanding of professional music tools like Logic Pro
- Youth mentor, providing guidance and support to empower the next generation of leaders, especially to younger classmates
- I enjoy helping others and giving back to the community
- Getting involved in local advocacy groups to promote positive change in the community
- I like working with my hands and fixing things
- Dancing
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Historical Exploration
- Reading
- Advocacy Campaigns
Timeline
Front Desk Manager
S&K Automotive
05.2024 - 05.2025
High School Diploma -
Stephenson High School