Norma Mata
Jonesboro
Summary
Dynamic Customer Service Supervisor at Delta Air Lines, Inc, skilled in conflict management and employee training. Successfully resolved escalated disputes, enhancing client relationships and ensuring high service quality. Proven ability to multitask and deliver effective problem-solving solutions, fostering a collaborative environment for both clients and team members.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Delta Air Lines, Inc
Atlanta
01.2014 - Current
- Addressed customer inquiries per company regulations, ensuring high service quality.
- Answered phone calls and resolved questions or complaints efficiently.
- Provided guidance to employees on managing complex issues successfully.
- Timely resolved escalated disputes, fostering good relationships with clients.
Education
High School Diploma -
Altus High School
Altus Oklahoma05-2004
Skills
- Customer service and support
- Employee training and development
- Problem solving and resolution
- Multitasking skills
- Conflict management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Supervisor
Delta Air Lines, Inc
01.2014 - Current
High School Diploma -
Altus High School
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