Norman Hooks
Suwanee
Summary
Proven leader skilled in forklift operation and adept at fostering teamwork, I consistently improved operational efficiency. My focus on safety and detail significantly reduced errors, driving a positive impact on overall productivity.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Amazon
04.2022 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Lead Forklift Operator
Federal-Mogul
02.2014 - 11.2019
- Provided training to new forklift operators, ensuring adherence to safety regulations and company procedures.
- Streamlined order fulfillment process with efficient forklift operation, reducing loading and unloading times.
- Monitored operator performance through periodic evaluations, identifying areas for improvement or further training opportunities.
- Managed daily schedules and assignments for forklift operators, ensuring optimal coverage during peak hours.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
- Conducted regular safety meetings with fellow operators, reinforcing the importance of following best practices while using heavy machinery.
Shipping Supervisor
Amazon
09.2010 - 02.2014
- Supervised shipping team of Number employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Pulled, verified, and packaged items for shipment.
Sorting Associate
Mail South Inc
04.2007 - 12.2011
- Actively participated in ongoing professional development opportunities provided by the company, enhancing overall skillsets and industry knowledge for continued growth.
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
- Maintained organized workspaces, ensuring easy access to necessary tools and materials for efficient task completion.
- Achieved high levels of accuracy in package handling, minimizing damage claims and improving customer satisfaction rates.
- Assisted in training new employees on company protocols, enhancing overall team performance and adaptability.
- Managed time effectively to meet tight deadlines without sacrificing quality or accuracy within the sorting process.
Warehouse Worker
Fastenal
03.2004 - 05.2007
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
Education
None - Arts And Entertainment Management
Full Sail University
Winter Park, FLNone - Film And Video Production
SAE Institute
Atlanta, GASkills
- Dependable and reliable
- Forklift operation
- Shipping and packaging
- Equipment operation
- Customer service
- Teamwork and collaboration
- Inventory control
- Attention to detail
Timeline
Delivery Driver
Amazon
04.2022 - 10.2024
Lead Forklift Operator
Federal-Mogul
02.2014 - 11.2019
Shipping Supervisor
Amazon
09.2010 - 02.2014
Sorting Associate
Mail South Inc
04.2007 - 12.2011
Warehouse Worker
Fastenal
03.2004 - 05.2007
None - Arts And Entertainment Management
Full Sail University
None - Film And Video Production
SAE Institute
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