Norman Stevenson
Thomson
Summary
Accomplished Manager with a proven track record at Waffle House, enhancing operational efficiency and team performance. Excelled in staff management, fostering a culture of teamwork and collaboration, and implementing cost-saving strategies. Skilled in customer service and business administration, achieving significant improvements in service quality and financial management.
Overview
19
19
years of professional experience
Work History
Manager
Waffle House
01.2020 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Management
Gordon Biersch
07.2005 - 12.2019
- Managed daily operations to ensure high efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Education
Bachelor of Arts - Business Administration And Management
Clemson University
Clemson, SC05-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Staff management
- Problem resolution
- Positive attitude
- Hiring and training
- Teamwork and collaboration
Timeline
Manager
Waffle House
01.2020 - 12.2024
Management
Gordon Biersch
07.2005 - 12.2019
Bachelor of Arts - Business Administration And Management
Clemson University
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