Noushin Satarian

• Secured 'Best SaaS/Productivity Pitch' award at TechCrunch Disrupt 2024.
• Delivered impactful speeches and attended industry conferences to boost company visibility.
• Approved budgets for funding and program initiatives, ensuring financial viability.
• Conducted competitor analysis to identify market gaps and influence strategic decisions.
• Provided strategic guidance on product development and AI communication technologies.
• Collaborated with Product and Development teams using Agile practices to shape product roadmap.
• Led strategic partnerships and event initiatives, enhancing company engagement with investors.

Built and led high-performing RCM team, achieving minimal employee turnover and maximizing customer satisfaction.

Led revenue-cycle operations for an extensive portfolio of multi-provider outpatient groups, securing over $220 million in FY 2024 insurance reimbursements while delivering the division’s best cost-to-collect ratio.

Executed comprehensive remote program for RCM operations, enhancing efficiency and scalability while reducing denial rates by 18%

Secured offshore vendor, negotiating contract rate for 15% gross margin reduction.
Implemented comprehensive training processes to enhance collaboration between vendor and internal team.

Managed hiring and oversight of offshore and onshore teams, ensuring accuracy in financial transactions.

Led seamless post-acquisition transition of RCM clients, boosting operating margin by 30%.

Established KPIs for operational excellence aligned with company vision to enhance customer satisfaction

Oversaw seven departments—including Training & Implementation, Client Success, Technical Support, EDI, and RCM—comprising 110 employees, 10 direct reports, three vendors, and 15 strategic partners.

Functioned as COO and strategic advisor to CEO, synchronizing operational initiatives with corporate objectives.

Orchestrated multi‑department modernization that boosted profit margins 20 %+, accelerated recurring‑revenue growth, and positioned NueMD for a successful private‑equity sale

Played a pivotal role in positioning and executing the company’s sale to private-equity ownership, driving investor-grade KPIs, streamlining costs, and supplying due-diligence-ready data in partnership with Finance and Legal.

Launched billing partner program, increasing profit margins by 20%.

Established Client Success team, improving client retention by 15% and driving 40% growth in add-on sales.

Developed incentive programs for contract renewals, supporting significant annual revenue growth.

Compiled and presented enterprise-wide performance dashboards—cancellation and retention, RCM yield, support SLAs, training throughput, and vendor KPIs—to the Board of Directors regularly, turning data into actionable insights that guided strategic investment and growth decisions.

Oversaw daily operations in all post-sales departments

Developed an incentive program for RCM referrals, boosting revenue streams and client engagement.

Negotiated vendor contracts to improve operational efficiency while collaborating with Legal and Finance teams.

Constructed pricing models for RCM through engagement with Billing partner clients

Partnered with development teams on EDI automation to establish direct payer connections, resulting in cost savings on clearinghouse expenses; Emdeon, currently known as Change Healthcare.

Contributed significantly to Practice Fusion EHR partnership, overseeing deal structure and technical implementation, facilitating cross-sell opportunities.

Coordinated onsite visits and briefings for VIP clients, establishing a Level II support division for effective escalation management.

Develop expert team to collaborate directly with product team to enhance releases based on client needs

Collaborated with senior developer and head of product to refine pilot program for launch.

Coordinate with CTO to establish plan for staggered releases.

Oversaw daily operations of training department, ensuring delivery of comprehensive learning programs.

Developed and implemented robust training curriculum to enhance employee skills and reduce onboarding time.

Integrated instructional videos and documentation into training program to reinforce learning and facilitate reference.

Expanded training department, establishing scalable solutions for growth and evolving business needs.

Assemble a team to support EHR meaningful use program with product

Contributed to strategic alliances with Sevocity and Epocrates for client base expansion.

Designed training programs and collaborated with Development team to ensure successful integration of new partnerships.

Collaborated with cross-functional teams to align training content with business objectives and address skill gaps.

Created monthly surveys to gather client feedback, driving continuous improvement in training effectiveness.

Monitored training outcomes and collected feedback to refine program efficiency.

Established RCM department to enhance retention rates.

Collaborated with Business Development and Marketing to formulate strategies for expanding RCM offerings.

Developed program aimed at increasing client engagement and satisfaction.

Delivered comprehensive training to clients on Practice Management and Electronic Health Records systems, maximizing platform usage.

Collaborated with product team to refine training materials based on client feedback.

Fostered strong client relationships through ongoing support for seamless system adoption.