Kijana Redd
Douglasville
Summary
Detail-oriented professional with over 8 years of experience in business administration and office management, complemented by a background in healthcare and data entry. Currently transitioning into technical drafting and quality control with a strong foundation in record keeping while maintaining accuracy and efficiency in fast-paced team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Arbor Place Eye Care
04.2024 - Current
- Organized and maintained the doctor’s daily and weekly appointment calendar, ensuring a balanced workflow while accommodating urgent cases and minimizing patient wait times.
- Ensured accurate and timely documentation of patient information in electronic medical records (EMR) systems, strictly adhering to HIPAA standards for privacy and security.
- Collaborated with the optometrist and team to streamline the patient fitting process, reducing fitting time by 25% and increasing the number of daily consultations.
- Documented patient medical and ocular histories, chief complaints, and symptoms in EMR software like RevolutionEHR or OfficeMate to ensure accurate and organized records for the doctor’s review.
- Communicated directly with vendors such as CooperVision, Bausch + Lomb, and Essilor to Discuss product revenue
- Successfully converted 40% of eyeglasses-only patients to dual users by educating them on the benefits of contact lenses, contributing to a 35% growth in lens adoption rates.
Administrative Assistant /Ophthalmic Technician
Visionworks
12.2022 - 04.2024
- Coordinated with optical labs and vendors to manage patient orders for glasses and contact lenses, ensuring timely delivery and resolving any order issues.
- Assisted in sales by guiding patients in selecting the best eyewear solutions based on prescriptions and lifestyle needs, achieving a 30% increase in retail sales.
- Managed administrative requests and queries from senior management, ensuring effeciant and timely response to all communications and operational needs.
- Supported the optometrist by scribing detailed clinical notes, ensuring accuracy in reporting and enhancing attention to detail
- Maintained and calibrated diagnostic tools to meet quality standards, reflecting a commitment to precision and accuracy required in quality control.
- Accurately entered and submitted insurance claims for patient services, ensuring compliance with billing regulations and payer-specific requirements.
Assistant Store Manager
Max
03.2018 - 11.2021
- Analyzed financial and performance metrics to identify trends, develop strategies, and implement improvements, demonstrating an ability to manage and interpret complex data sets.
- Maintained strict adherence to company policies and state regulations, ensuring accurate recordkeeping and compliance with industry standards.
- Coordinated and executed vehicle repossession processes in strict adherence to state and federal laws, ensuring full compliance with legal and ethical standards.
- Collaborated with third-party vendors and recovery agents to locate and retrieve vehicles efficiently and professionally.
- Resolved customer issues and negotiated payment solutions, balancing customer satisfaction with company objectives.
- Oversaw cash flow, deposits, and account reconciliations, maintaining 100% accuracy in all financial reporting.
Education
Business Management/Dental Assisting
Fortis College
Smyrna, GA01-2025
High School Diploma -
Douglas County High School
Douglasville, GA05.2017
Skills
- Carlson Survey and AutoCAD (willing to train and develop proficiency)
- Mathematical problem-solving
- Analytical problem-solving
- Written communication
- Verbal communication
- Team collaboration
- Independent work
- Data entry
- Administrative support
- Quality control
- Process optimization
- EMR systems
- HIPAA compliance
- Microsoft Excel, Microsoft Word, Outlook,Microsoft Oce
- 55 WPM
- Administrative Assistance
Certification
- Basic Life Support (BLS), 04/2026
- Administration of Ophthalmic Eye Drops and Contact Lens Handling, 05/2024
- Bookkeeping level 1, 1/2022
Accomplishments
- Established long-lasting relationships with clients and patients, achieving high retention and satisfaction.
- Improved office efficiency by identifying and implementing process enhancements.
- Consistently recognized for responsiveness and delivering high-quality work under deadlines.
Timeline
Ophthalmic Technician
Arbor Place Eye Care
04.2024 - Current
Administrative Assistant /Ophthalmic Technician
Visionworks
12.2022 - 04.2024
Assistant Store Manager
Max
03.2018 - 11.2021
Business Management/Dental Assisting
Fortis College
High School Diploma -
Douglas County High School
Similar Profiles
Raquel HannahRaquel Hannah
Ophthalmic Tech/Scribe at Chicago Arbor Eye InsatiateOphthalmic Tech/Scribe at Chicago Arbor Eye Insatiate
Lynna DyerLynna Dyer
Administrative Assistant at Prestige Senior Living Arbor PlaceAdministrative Assistant at Prestige Senior Living Arbor Place
Karina BradyKarina Brady
Resident Assistant at Arbor Garden PlaceResident Assistant at Arbor Garden Place