Nury Gordon
McDonough
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Administrative Office Assistant
Atlanta Gas Light Co.
Atlanta
05.2025 - Current
- Manage office supplies and inventory for operational efficiency.
- Coordinate scheduling for meetings and appointments across departments.
- Assist in preparing reports and documents for management review.
- Maintain and organize filing systems for easy document retrieval.
- Collaborate with team members to streamline administrative processes.
- Provide support to other departments within the organization as required.
- Greet visitors in a professional manner, and provide assistance as needed.
- Assist in the preparation of reports, presentations, and correspondence.
- Organize office supplies, and place orders when necessary.
- Process incoming mail by sorting, distributing, or responding to inquiries in a timely manner.
- Track expenses and prepare expense reports for management review.
- Review existing policies and procedures, ensuring compliance with applicable regulations.
- Scan documents into electronic format for storage in computer databases.
- Perform basic bookkeeping duties, such as accounts payable and receivable entries, and reconciliations.
- Compile data into organized records for easy retrieval and reference purposes.
- Verify the accuracy of invoices before submitting payments to vendors.
- Coordinate and schedule meetings, including room reservations, catering, and technical setup, for seamless execution.
- Handle incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Tracked expenses and prepared expense reports for management review.
Virtual Travel Consultant
American Express
Phoenix
07.2022 - 09.2025
- Assisted clients in planning and booking travel itineraries.
- Provided information on destinations, accommodations, and transportation options.
- Resolved customer inquiries and issues related to travel plans.
- Coordinated with vendors to secure bookings and confirmations.
- Utilized travel software to manage reservations and client data.
- Advised customers on travel policies and safety regulations.
- Maintained up-to-date knowledge of travel trends and promotions.
- Communicated effectively with clients to ensure satisfaction with services.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Developed customized travel plans to meet customer needs and preferences.
- Resolved any issues related to travel plans and services.
- Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Processed credit and debit payments and handled confidential information with discretion.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Provided excellent customer service in a fast-paced environment.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
Bilingual Service Consultant I
Georgia Power
McDonough
03.2025 - 05.2025
- Handled incoming calls from customers regarding product or service orders.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
- Assisted customers with inquiries related to energy services and billing.
- Provided information on energy efficiency programs and resources available.
- Processed customer requests for service connections and disconnections.
- Managed customer accounts using company-specific software systems.
- Educated customers about the renewable energy options offered by the company.
- Identified customer needs by actively listening to their requests and complaints.
- Resolved customer complaints by identifying issues and proposing solutions.
Data Entry Clerk III
Bank of America/Contractor via Iconma Staffing
Atlanta
06.2021 - 06.2022
- Entered numerical and alphanumeric data into databases with speed and accuracy, using a 10-key keypad.
- Verified data files before entry to maintain high data accuracy. Corrected data entry errors to prevent later issues, such as duplication of data degradation.
- Entered data into the RIDS system according to formatting standards. Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Organized, sorted, and checked the input data against the original documents.
- Completed data entry tasks with accuracy and efficiency. Organized, sorted, and checked the input data against the original documents
- Verified the accuracy of data entered into the system to produce error-free reports.
- Prioritized tasks effectively to ensure the timely completion of all assignments.
Office Assistant
Atlanta Gas Light Company
Atlanta
02.2018 - 11.2020
- Coordinated office supplies ordering and inventory management efficiently.
- Maintained office equipment by scheduling repairs and routine maintenance checks.
- Collaborated with colleagues to improve office procedures and workflows regularly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Monitored office expenses and submitted purchase requests.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Managed inventory of office supplies and placed orders when needed.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Inventoried and ordered materials, supplies and services.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Office Assistant
Atlanta Gas Light Company
Atlanta
11.2014 - 02.2018
- Managed gas line damage billing for five different territories.
- Interacted with customers by phone and email. Managed gas line damage billing for five different territories.
- Interacted with customers by phone and email to provide information, performed data entry, and maintained files.
- Prepared and processed gas line damage bills into PeopleSoft Financials.
- Processed gas meter discrepancy orders in the CTS and MHS systems.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines, provided information, performed data entry, and maintained files.
- Prepared and processed gas line damage bills into PeopleSoft Financials.
- Processed gas meter discrepancy orders in the CTS and MHS systems.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Dispatcher/Customer Service Representatative
Atlanta Gas Light Company
Atlanta
06.2010 - 11.2014
- I closely monitored the dispatch board to triage and prioritize over 80 daily gas emergency calls.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Assigned, dispatched, and tracked emergency orders to ensure compliance with standards.
- Provided support and directly interfaced with the field force, customers, and internal departments.
- Maintained a safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balance the schedule and customer demand against team capabilities and available resources to meet performance objectives.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
High School Diploma -
University of The State of NY Education Dept
New York, NY09-1985
Bilingual Secretarial Science - Business
Spanish American Institute
New York08-1982
Some College (No Degree) - Business Administration
Dekalb Technical College
Clarkston, GASome College (No Degree) - Business Administration
Medgar Evers College
Brooklyn, NYSkills
- Office management
- Scheduling coordination
- Document preparation
- Data entry accuracy
- Expense tracking
- Customer relationship management
- Time management
- Report generation
- Problem solving
- Effective communication
- Attention to detail
- Confidential information handling
- Multilingual support
- Travel arrangements
- Invoice processing
- Calendar management
- Meeting coordination
- Verbal communication
- Document management
- Back office operations
- Calendaring
- Customer relations
- Data entry
- Problem-solving
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Office Assistant
Atlanta Gas Light Co.
05.2025 - Current
Bilingual Service Consultant I
Georgia Power
03.2025 - 05.2025
Virtual Travel Consultant
American Express
07.2022 - 09.2025
Data Entry Clerk III
Bank of America/Contractor via Iconma Staffing
06.2021 - 06.2022
Office Assistant
Atlanta Gas Light Company
02.2018 - 11.2020
Office Assistant
Atlanta Gas Light Company
11.2014 - 02.2018
Dispatcher/Customer Service Representatative
Atlanta Gas Light Company
06.2010 - 11.2014
High School Diploma -
University of The State of NY Education Dept
Bilingual Secretarial Science - Business
Spanish American Institute
Some College (No Degree) - Business Administration
Dekalb Technical College
Some College (No Degree) - Business Administration
Medgar Evers College