Nya Nix
Locust Grove
Summary
Dynamic manager with a proven track record at Wendy's Fast Food, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and inventory management, achieving significant waste reduction. Committed to fostering high-quality service delivery and team performance, ensuring customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Manager
Wendys Fast Food
Locust Grove, GA
02.2024 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored staff on customer service protocols and food safety practices.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Enhanced team performance by developing training materials and conducting workshops.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Managed cash handling procedures, maintaining accuracy in financial transactions and reporting.
Assistant Salon Manager
The Color Den Hair Studio
East Point, GA
01.2019 - 04.2026
- Managed daily salon operations, ensuring smooth workflow and high customer satisfaction.
- Trained and mentored junior stylists on techniques and best practices to enhance service quality.
- Implemented inventory management system, optimizing product availability and reducing waste.
- Developed staff schedules to maximize efficiency and align with peak business hours.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Documentation and reporting
Timeline
Manager
Wendys Fast Food
02.2024 - Current
Assistant Salon Manager
The Color Den Hair Studio
01.2019 - 04.2026
High School Diploma -
Lithonia High School