Nyasia McCrimmon
Winder
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking person with 8+ years in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
10
10
years of professional experience
Work History
Beauty Lead
Belk
Winder, GA
07.2024 - 04.2026
- Delivered exceptional beauty consultations, tailoring product recommendations to enhance customer satisfaction and loyalty.
- Performed routine audits of hygiene practices within the department, maintaining a clean and professional environment at all times.
- Coordinated promotional events that increased foot traffic and showcased new beauty products to customers.
- Developed seasonal merchandising strategies that enhanced product visibility and drove sales performance in-store.
- Trained and mentored team members on product knowledge and effective customer interaction techniques.
- Fostered strong relationships with clients through attentive follow-ups, promoting ongoing engagement with brand offerings.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Collaborated with store management to organize special events that promoted new product launches.
Administrative Assistant
TJ MAXX
Snellville
10.2020 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Coordinated appointments, meetings and conferences.
Beauty Advisor
KOHLS
Lawrenceville
08.2017 - 10.2019
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash registers to process payments for goods and services.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
Customer Service Representative
PUBLIX
Bethlehem
06.2016 - 08.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
BERKMAR HIGH SCHOOL
GA05-2016
Skills
- Presenting displays
- Providing warranty information
- Merchandising
- Closing sales
- Customer Service
- Demonstrate proper use of makeup and skin care products
- Design makeup presentations
- Replenish stock as needed
- Achieve commission goal
- Confer with customers by telephone
- Processing returns
- Resolving customers concerns
- Ensuring customers are satisfied
- Effective Communication
- Problem Solving
- Time Management
- Customer Care
- Attention to Detail
- Organization
- Professionalism
- Teamwork and collaboration
- Office Administration
- Research
- Calendar Management
- Expense Reporting
- Workflow Optimization
- Strategic Planning
- Multitasking and Prioritization
- Phone Call Answering
Affiliations
- Ballet
Timeline
Beauty Lead
Belk
07.2024 - 04.2026
Administrative Assistant
TJ MAXX
10.2020 - 05.2024
Beauty Advisor
KOHLS
08.2017 - 10.2019
Customer Service Representative
PUBLIX
06.2016 - 08.2017
High School Diploma -
BERKMAR HIGH SCHOOL
References
References available upon request