Nydia Ford
Douglasville
Summary
Comprehensive and competent in all standard Windows PC, XP and Vista Microsoft Office Programs. Excellent oral and written communication skills. Versatile and well organized with a strong aptitude for organization and office administration. Proven ability to handle crises situations with delicacy by employing perception and situational discernment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Service Agent
Delta Community Credit Union
03.2022 - Current
- Provide a high level of service to members, demonstrated through high quality sales performance measurements and high member satisfaction ratings
- Demonstrated strong problem-solving skills while maintaining a high level of professionalism in difficult situations
- Collaborated with other departments such as operations and lending to provide comprehensive solutions for members
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Opened new memberships, educate members, and assist with loan applications/ document review.
- Managed multiple tasks simultaneously while ensuring accuracy in all areas of responsibility
- Implemented effective strategies for resolving loan application issues or discrepancies
Human Resources Incentive Manager
Department of Defense
07.2017 - 02.2022
- Served as an incentive manager in the education for the GA Army National Guard Headquarters
- Primary point of contact for questions or issues related to the education incentives bonus and student loan repayments
- Conducted and/or participate in Soldier Readiness Processing (SRP), and unit mobilization and de-mobilization
- Ensures the incentive payments are administered in a manner consistent with policies and procedures outlined by NGB, including calculating and obtaining approval for the incentives, and ensuring the incentive payments are made on time
- Provide direction, information, and/or counseling to MILPRO staff commanders of Major Army Command (MACOMM) through unit commanders, supervisor, as well as individual military members as required
- Follow and comply with existing regulations and policies
- Coordinated staff actions with Headquarters Department of the Army, and Office of the Secretary of Defense to integrate systems, develop policy, shape United States Code, and validate resource requirements.
- Determine the methods and procedures for conducting military career guidance and counseling to ensure officer or enlisted personnel have an optimal and established career pattern
- Led research and implementation of policy changes for incentive benefits, ensuring 100% compliance with legal requirements and audit recommendations.
Enlisted Soldier 42A HR, 92G Culinary Specialist
Georgia Army National Guard
04.2014 - 02.2022
- Utilize research and analytical skills to understand legal compliance and mitigation rules in order to disperse, terminate, and recoup incentives issued by the U.S
- Army to include enlistment bonuses, the student loan repayment program, tuition assistance, and the Montgomery G.I Bill
- Applied collaborative and customer service skills to focus on quality assurance and the continuous improvement in the process and the timeliness in the receipt of benefits by all soldiers within the state
- Developed creative programs to motivate Soldiers for reenlistment by providing incentives and awards
- Utilized my knowledge of Army regulations, policies and procedures to assist Soldiers in understanding their benefits and entitlements
- Maintained a high level of integrity while overseeing, coordinating, and developing the input and auditing of various database systems that managed and monitored the education/training, compensation, benefits of staff personnel both on the State and Federal level
- Familiarity of Human resource methods, laws, principles, principles, policies, practices, as it relates to NGB regulations and polices
- Utilize automated systems such as iPERMs, GIMs, and IPPS-A
- Maintained a clean work environment by adhering to all health department regulations and established policies
- Conducted quality assurance checks on all prepared meals to ensure accuracy and consistency with recipes
- Supervised sanitary conditions by monitoring hygiene practices, food safety and cleanliness
Education
High School - Completed coursework towards High School
Henry W. Grady High School
Skills
- Guard Incentive Management System (GIMS) trained
- IPPS-A
- IPERMS
- Recruitment strategies
- Retention
Certification
- Incentive Manager's Course
- Fiscal Law
- Equal Opportunity
Awards
- ARMY ACHIEVEMENT MEDAL
- NATIONAL DEFENSE SERVICE MEDAL
- HUMANITARIAN SERVICE MEDAL
- ARMY RESERVE COMPONENT OVERSEAS TRAINING RIBBON
- GEORGIA PANDEMIC RESPONSE RIBBON
- GA STATE ACTIVE DUTY RIBBON
Timeline
Member Service Agent
Delta Community Credit Union
03.2022 - Current
Human Resources Incentive Manager
Department of Defense
07.2017 - 02.2022
Enlisted Soldier 42A HR, 92G Culinary Specialist
Georgia Army National Guard
04.2014 - 02.2022
High School - Completed coursework towards High School
Henry W. Grady High School
Similar Profiles
Nicholaus WhitakerNicholaus Whitaker
HMSA at Delta Community Credit UnionHMSA at Delta Community Credit Union
Aijah FlandersAijah Flanders
Bank Teller at Delta Community Credit UnionBank Teller at Delta Community Credit Union
Ericka MartinEricka Martin
Senior Fraud Investigator II at Delta Community Credit UnionSenior Fraud Investigator II at Delta Community Credit Union