Nyeisha Collins
Duluth
Summary
Dynamic customer service professional with a proven track record at TTEC, excelling in problem-solving and complaint resolution. Recognized for achieving 100% customer satisfaction, I leverage strong communication skills and product knowledge to enhance client experiences and drive loyalty. Adaptable and efficient, I thrive in high-pressure environments while maintaining professionalism.
Overview
4
4
years of professional experience
Work History
Call Center Representative
TTEC
10.2025 - Current
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Assisted customers with product information, ensuring clear understanding of services offered.
- Handled high-volume calls while maintaining professionalism and patience during interactions.
- Documented customer interactions accurately in CRM systems for future reference.
- Assisted client's with their applications.
- 100% customer satisfactory and with a performance rating of 96%.
- Collaborated with team members to improve response times and enhance service delivery.
- Adapted quickly to new software tools and processes to streamline operations.
- Participated in training sessions to enhance product knowledge and service skills consistently.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Representative
Beauty Master
05.2025 - 08.2025
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Processed product orders and returns accurately, reducing processing times and enhancing customer experience.
- Collaborated with team members to streamline workflows, improving service delivery and response times.
- Maintained comprehensive product knowledge to provide detailed information and recommendations to customers.
- Assisted in training new staff on customer service protocols and system usage for improved team performance.
- Handled escalated complaints effectively, demonstrating conflict resolution skills while maintaining professionalism.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
U.S. Soldier
US Army
10.2024 - 02.2025
- Operated and maintained equipment during training exercises to ensure safety and effectiveness.
- Assisted in planning and executing tactical operations, adapting strategies based on real-time feedback.
- Collaborated with team members to conduct reconnaissance missions, enhancing situational awareness.
- Participated in physical fitness training sessions, promoting teamwork and resilience among peers.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Assistant
Artome
02.2024 - 06.2024
- Assisted in coordinating art events and workshops to enhance community engagement.
- Supported project management by organizing timelines and tracking deliverables effectively.
- Collaborated with team members to streamline communication and improve workflow efficiency.
- Conducted research on art trends to provide insights for program development and execution.
- Developed promotional materials to increase visibility of events and initiatives within the community.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Cashier
Dollar Tree
12.2023 - 01.2024
- Processed customer transactions efficiently using POS system.
- Maintained accurate cash drawer through diligent record-keeping.
- Assisted customers in locating products and addressing inquiries.
- Stocked shelves and organized merchandise to enhance store presentation.
Sales Associate
Bath & Body Works
04.2023 - 11.2023
- Assisted customers in product selection to enhance shopping experience.
- Executed visual merchandising strategies to maintain appealing store displays.
- Processed transactions accurately and efficiently at point-of-sale system.
- Collaborated with team members to achieve sales goals and improve store performance.
Team Lead
Panera Bread
08.2022 - 03.2023
- Supervised team operations to ensure efficient workflow and high-quality customer service.
- Trained new employees on company standards, policies, and food safety protocols.
- Managed inventory levels to optimize stock availability and reduce waste.
- Collaborated with management to implement process improvements for operational efficiency.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored adherence to health and safety regulations in daily operations.
- Trained new team members by relaying information on company procedures and safety requirements.
Customer Service Cashier
Pollo Tropical
06.2021 - 11.2021
- Processed customer transactions efficiently using POS systems.
- Provided exceptional service and resolved customer inquiries promptly.
- Maintained cleanliness and organization of cashier area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Handled cash management, including balancing registers at shift end.
- Addressed customer complaints effectively to maintain satisfaction and loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
Everglades High School
Miramar, FL05-2022
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Complaint resolution
- Product knowledge
- Payment processing
- Cash handling
- Sales expertise
- Training experience
- Computer skills
- Calm and professional under pressure
- Understanding customer needs
- Microsoft office
Timeline
Call Center Representative
TTEC
10.2025 - Current
Customer Service Representative
Beauty Master
05.2025 - 08.2025
U.S. Soldier
US Army
10.2024 - 02.2025
Assistant
Artome
02.2024 - 06.2024
Cashier
Dollar Tree
12.2023 - 01.2024
Sales Associate
Bath & Body Works
04.2023 - 11.2023
Team Lead
Panera Bread
08.2022 - 03.2023
Customer Service Cashier
Pollo Tropical
06.2021 - 11.2021
High School Diploma -
Everglades High School