Nyesha Sims
Albany
Summary
Dynamic professional with extensive experience in customer service and administrative support at ResCare. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in Microsoft Office and data entry, demonstrating strong time management and technical proficiency. Committed to maintaining high standards and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
ResCare
Albany
05.2023 - 03.2025
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Collections Representative
Veros Credit (WFH PT)
Vacaville
08.2020 - 04.2023
- Follow and ensure compliance with all company policies and procedures, as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, proposing alternative payment methods, and establishing payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Locate customers through the use of databases and references (skip trace).
Stocker
Sam's Club
Vacaville
07.2020 - 04.2023
- Maintains the safety of the facility by following all safety standards, procedures, and guidelines, including conducting safety sweeps, following proper forklift spotting procedures, following proper procedures for handling and disposing of hazardous materials, following company steel standard guidelines, and correcting or reporting unsafe situations to management.
- Maintains the sales floor and merchandise presentation in the freezer, cooler, and deli area in accordance with company policies and procedures by properly handling claims and returns, zoning the area, receiving and stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, completing required audits, paperwork, logs, and other required documentation, and securing fragile and high-shrink merchandise.
- Maintained high standards of food safety by properly storing, rotating, and disposing of perishable items.
- Reduced waste by closely monitoring expiration dates, and implementing first-in, first-out rotation practices for perishable items.
Customer Service Representative
Teleperformance Call Center
Albany
07.2017 - 07.2020
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support, inbound calls, and outbound calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Crew Member
Wendy's
Albany
07.2015 - 07.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Lee County High School
Leesburg, GASkills
- Customer service
- Data entry
- Microsoft Office
- Time management
- Technical Proficiency
Timeline
Administrative Assistant
ResCare
05.2023 - 03.2025
Collections Representative
Veros Credit (WFH PT)
08.2020 - 04.2023
Stocker
Sam's Club
07.2020 - 04.2023
Customer Service Representative
Teleperformance Call Center
07.2017 - 07.2020
Crew Member
Wendy's
07.2015 - 07.2017
Lee County High School
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