Summary
Overview
Work History
Education
Skills
Timeline
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Nyesha Sims

Albany

Summary

Dynamic professional with a proven track record at Aspen Dental, excelling in client relationship building and workflow optimization. Demonstrated expertise in calendar management and remote work capabilities, consistently achieving high customer satisfaction. Recognized for effectively prioritizing urgent requests while maintaining a disciplined work ethic and integrity in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Scheduling Agent

Aspen Dental (Remote)
06.2023 - 05.2025
  • Scheduled new patient appointments
  • Responded to high volume inbound calls while compassionately handling questions/concerns
  • Used trained sales techniques to reach company goals of appointments set and customer satisfaction
  • Prioritized urgent requests, ensuring prompt attention to critical matters and better resource allocation
  • Managed chats when queue volume is high to maintain

Front Office Coordinator

Holistic Wellness of Savannah
05.2020 - 05.2023
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Assisted with office management duties as needed

Warehouse Beer Case Picker

United Distributors
07.2017 - 05.2020
  • Assisted in conducting regular cycle counts as part of ongoing inventory control efforts within the warehouse environment.
  • Reduced product damage with careful handling and appropriate packaging of picked items.
  • Maximized productivity by effectively utilizing available resources, including pallet jacks, forklifts, and other material handling equipment during case picking tasks.
  • Streamlined order fulfillment process through consistent communication with supervisors regarding any discrepancies or issues encountered during case picking tasks.
  • Scanned and verified the quantity, size, and product type using the Company’s technology

Cashier

Harvey's Supermarket
07.2015 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Lee County High School
Leesburg, GA

Skills

  • Client relationship building
  • Workflow optimization
  • Remote work capabilities
  • Calendar management
  • Documentation management
  • Meeting coordination
  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Heavy lifting
  • Customer service
  • Work ethic and integrity
  • Front office management

Timeline

Scheduling Agent

Aspen Dental (Remote)
06.2023 - 05.2025

Front Office Coordinator

Holistic Wellness of Savannah
05.2020 - 05.2023

Warehouse Beer Case Picker

United Distributors
07.2017 - 05.2020

Cashier

Harvey's Supermarket
07.2015 - 07.2017

High School Diploma -

Lee County High School

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Nyesha Sims