Nyesha Sims
Albany
Summary
Dynamic customer service professional with a proven track record at Everise WFH, excelling in problem resolution and active listening. Enhanced patient engagement as a New Patient Scheduler by streamlining appointment processes, resulting in improved attendance rates. Skilled in data entry and call management, committed to delivering exceptional service and fostering strong relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Everise WFH
01.2025 - 01.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while ensuring quality service and customer satisfaction.
- Trained new team members on company policies, procedures, and customer service best practices.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
New Patient Scheduler
Aspen Dental WFH
05.2021 - 11.2024
- Streamlined appointment scheduling processes to enhance patient flow and reduce wait times.
- Collaborated with healthcare providers to ensure accurate patient information and appointment details.
- Implemented follow-up procedures to confirm appointments, enhancing patient engagement and attendance rates.
- Maintained strong relationships with referring physicians, fostering effective communication and referral processes.
Member Service Specialist
Sam's Club
08.2017 - 04.2021
- Assisted members with account inquiries, providing accurate information and resolving issues efficiently.
- Executed daily administrative tasks, ensuring timely processing of member requests and documentation.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Utilized CRM software to track member interactions, maintaining detailed records for future reference.
Cashier
Harvey’s Supermarket
07.2015 - 07.2017
- Assisted customers with transactions and inquiries to ensure a positive shopping experience.
- Operated cash register efficiently, processing payments accurately and quickly.
- Maintained clean and organized checkout area to enhance customer satisfaction.
- Learned product locations and promotions to provide informed recommendations.
Education
High School Diploma -
Lee County High School
Leesburg, GASkills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Microsoft outlook
- Scheduling
- Call management
- Appointment scheduling
- Administrative support
- De-escalation techniques
- Technical support
- Live chat support
Timeline
Customer Service Representative
Everise WFH
01.2025 - 01.2026
New Patient Scheduler
Aspen Dental WFH
05.2021 - 11.2024
Member Service Specialist
Sam's Club
08.2017 - 04.2021
Cashier
Harvey’s Supermarket
07.2015 - 07.2017
High School Diploma -
Lee County High School